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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18767 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 338 Showing 6,741-6,760 of 18,767 reviews
  • Rated 5 out of 5 stars

    Super happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Delivery agent setup my TV quickly perfectly. Great Job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and sound bar and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers showed up on time and took care of the installation promptly and professionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service delivery timely

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the television and navigated me through the menus hooked up the cables.the agent was very helpful.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Always check.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who actually installed the two wall mounts were great. The people in the Grapevine TX location were sorely lacking. I had to return because the first person scheduled the installation at my OLD address (I was moving). When the two installers showed up I found out that I was over charged. I was charged for mounting and full hook up to include apps, etc. be careful

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    There very much on top there game

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know there stuff then they walked through the the function of it very professional and very trust worthy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased LG - 77" Class B3 Series OLED 4K UHD Smart webOS TV on 19 Dec and Geek Sq delivered and setup on 21 Dec. Tyler and Juwann of the Geek Sq did a great job getting everything setup. Works great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly and professional. Set up was complete in minutes, with instructions, if any problems arise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and experienced team

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought new TV and removed the old one. Set-up was quick, connected all devices and checked it all out. Works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job on install my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out to my house set up my 65 inch TV and put speakers in the wall. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV and showed me how to operate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my tv were efficient and exceeded my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rony was our installer and I give him an A+. He was very knowledgeable and proficient at his job. He also cleans up after himself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was very thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer came to my home was very thorough and did a great job looking up this TV and all the components that go to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on installation and going over the features of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Favorable Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Johel checked the TV installation and made the appropriate adjustments for our needs. He took the time to explain the workings and also gave us troubleshooting recommendations as this is the first LG TV for us. Johel is personable, efficient and professional. He is an asset to your company and should be considered as a valuable employee. Wish we could give him more than 5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job on the installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was done smoothly and professionally. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Holding on 1 of 2 Mounts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 of 2 mounts purchased. Does the job. Moves with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new TV and needed help getting it set up. They did a great job abd I truly appreciate the help. Technology is a struggle for me. He set up my Netflex and was very professional. I love being a member of Best Buy. They help me a lot, with my personal computer. It's a piece of mind knowing they will help me!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad unpacked and set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unpacked and connected my smart TV to my internet so I could stream programs. They showed me how to set the brightness as either Vivid or Standard and other features of my Sony Bravia TV. They were amazing. I could not have done the set up on my own. Thank you Geek Squad.

    I would recommend this to a friend