Customer Ratings & Reviews

Extra points given for being very nice and helpful and wearing shoe covers. Points taken away for not double checking to make sure everything worked after the first trip. The Geek Squad was out and upgraded our WiFi system and modem and installed Apple TV. I would have given them more stars if everything had worked properly after the first visit. Unfortunately it didn’t and they had to come back out to diagnose the problem. Turns out the modem BB recommended for us didn’t work properly with the WiFi system they recommended. We replaced the modem and spent quite a bit of our own time getting everything to work. It’s working now and is a big improvement over what we had previously.

Professional, informative, friendly and installation quick. Very happy!

They connected two TV's and synced my remotes. They assisted with the setup to make sure everything was working before they left.

The geek squad member unboxed and installed my new tv

Taylor Fox of the Geek Squad was the best. I am a TotalTech member and he took on the installation and when I asked him about a sound bar and he recommended what he had himself and so I went and got that too and he installed it. Taylor knew the house, had it all installed quickly and I like having someone who knows what he is doing to recommend products to me.,

The agents set up my TV and was efficient setting up everything

One of the reasons that I bought the TV from Best Buy is because of the Geek Squad installation service. They are communicative, on-time and supportive. Set-up the TV, did the software update, helped make sure all the other programs were added and worked properly. Great service with peace of mind knowing it will be done right!

The agent set up our TV perfectly. For some reason Alexia now talks so fast she sounds garbled. The time is off by one hour. Is there some way we can correct ourselves? Please let us know. Thank-you ... Karole Bennett

The agents hooked up my new TV, removed my old TV and connected back up all my existing components.

I LOVE THE LOOK. I am so glad I went with the 65" instead of the 55". Made one heck of a difference. Absolutely in love and everything works as it should! They made it super easy. Nothing like having less risk involved picking that bad boy up. Thanks GEEK SQUAD.

Excellent service: arrived on time, made sure all works perfectly, gave me thorough instructions, answered all questions! Patient, respectful to surroundings, courteous. Just great!

Geek Squad guy really took his time and showed us how to work the TV, which was VERY helpful since this is our first smart TV.

The young men that delivered and set up our TV and soundbar did a tremendous job. Very knowledgeable and professional.

we were very pleased with the install - however the product was defective and had to be replaced - which took 2 weeks for the replacement to take place - we were happy to get the same person who did the first install - very professional - and nice man - we had a great time talking to him - and her did take his time to show us how to operate the TV - very kind person - had quite a bit of patience - we are older folks!

I can't say enough about how very helpful our Geek Squad installer Eric was for our new Samsung 65" HDTV. He did a great job, including making sure all remotes were programmed and other components properly connected. I had concerns with my online purchase (I was overcharged) and he went above-and-beyond to help me resolve it (unsuccessfully, sadly, but he did try). Geek Squad never disappoints -- and Eric was especially knowledgeable and helpful.

Sam, the Geek Squad installer, delivered, set up and explained the new tv. He was prompt, courteous and very competent.

These guys were awesome! They set up our 75" tv and the sonos soundbar and satellite speakers so easily! Glad we have the total tech pkg with best buy - it more than pays for itself throughout the year. Our techs were knowledgeable, thorough, ans entertaining!

Gonzolas did a good job setting up. Took his time to get it right. Friendly and efficient.

Helpful and informed, the installers were not Geek Squad, but a contractor.

the set up is working A1 3 employee's worked quickly & efficiently