Customer Ratings & Reviews

The Geek Squad arrived on time and completed the installation in record time. They were very thorough and clean and the work went very smoothly. They set up the TV remote control and they even set up an old Polaroid VCR/DVD player that I had, and got it to work on the new TV too! They gave me a brief training session and answered all of my questions. What a great job they did.

The person was very efficient and knowledgeable. He explained how to work things so that I understood it.

Team came in and were polite and quick to get to work. The setup was done about 2 years ago and never had an issue.

Agent was great mounted stand and tv with instructions for use. Neat and knowledgeable. Appointment was acknowledged with a time. No one came. Then I received an email with next day install date, which I couldn’t do. I called and was told the agent wasn’t able to install as scheduled so the date was changed. I had to change to the following week. Someone should have called me re cancellation and need for date change.

The Geek Squad installed my new Samsung TV, Onkyo receiver and several other components. They worked quickly and neatly (they put on shoe covers to protect my floors). When there was a slight problem with the speaker hookup a couple of days later, they came out and quickly resolved it. Good, knowledgeable guys - courteous, patient (explaining how all those components work).

They showed up on time Worked quickly. Got my TV working perfectly and cleaned up their mess

The agents set our TV up and installed all of our apps for us. They explained in layman's terms all of the info that we need to understand how the TV works.

This Sony Bravia 85 inch Google TV is just crazy big. I’d love the clarity of the picture but it is a Sony so that is to be expected. And the Google TV it’s so easy to use to find favorite movies or apps.

Set up was perfect! Geek Squad could not have been more nicer and knowledgeable!

The installers showed up when expected and immediately went to work. They set up the new TV with Roku installed and made sure it was working correctly. I am very pleased with the new TV. I am also very pleased with the salesperson at Best Buy who made the recommendation concerning the new TV. It was a perfect fit and works beautifully.

The geek squad delivered and set up tv to my needs. They were very professional

TV replaced by the techs. Installation and setup was professional and care for both the tv and my furniture. They also connected and did tv setup. Very professional crew.

Overall a great experience. The Geek Squad was very knowledgeable and helpful. Excellent with there patience and showing how the new television and remote works. So many new buttons and apps ☺️. I’m glad we took the option to have them install everything and would definitely recommend.

Great job; the Geek delivery team install our TV even thought they were only scheduled to deliver the set. We ha d been waiting for weeks and had purchased the TV as Christmas gift and having it installed was a great surprise.

The new equipment gives us a terrific picture and surround sound package. We bought a LG blu Ray DVD player and a Samsung receiver along with a Harmony controller. Still terrific to have only one control for all the equipment which includes tv,receiver, DVD player, surround sound, and CD player. Thanks to the outstanding agents Lynette and Ryan for putting it all together for us.

The setup was done well. It did not take long, and the two people did a good job and were helpful

Set up on table top and connected all devices and showed how to use

This is more for the service call after I installed the TV myself personally. I had difficulty with connecting to the internet. The service rep came out and looked for the problem but it had gone away before he arrived. Nevertheless we went through all of this system and settings to ensure that everything was okay and hopefully would not occur again. As usual, the representative was very professional, highly knowledgeable and really made you feel like you were important and a true customer who was respected. now that I've experienced the Best Buy service programs in The geek squad in particular, I will probably not set foot in another store to buy a television or appliance. Finally, the investment in The geek squad and my other protective coverages was the best bargain I've ever bought.

They arrived right on time, offered to put on booties to protect my floors. They went right to work installing and setting up my new LG 4K TV, relling me progressively each step. They were quick and efficient. When they were done, they showed me the many new features and made sure I could fully operate the new system. I was impressed.

The Geek Squad technician did a wonderful job installing my TV and sound bar, and removing the old TV. He showed me all the controls on the remote and helped me to set up the apps that I use the most. Neat and careful service. One note: It took several weeks and many phone calls to have these items delivered and set up. Both at my local Best Buy and online, we were told there were no appointments available on the calendar through July, 4 months later. I was very lucky that I finally got a call and had a great Geek!