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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 341 Showing 6,801-6,820 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad debuted TV & Sound system problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs were very professional, knowledgeable about TVs & sound systems. They debugged problem and fixed the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents got the tv set up and working. Really need and instruction manual on how to turn tvs on though. Older people forget what they're told and need it written down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, friendly mounting service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my TV on the wall quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team sent to our home was very helpful! They were efficient, friendly, knew their jobs, and product, too.,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best buy experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after a bump everything went smooth, geek squad is expensive for a simple setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad know what they are doing so your not spending time reading trying to figure it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd usually do the work myself, but our main television is a 80" Sony Bravia 4K that is both very heavy and expensive. After moving we paid for the service to have Geek Squad mount and install our set up. They were very accommodating, installed all our attachments, set up our universal remote for everything (some components changed from our move), and most importantly insured their work so if something happens I'm not stuck with the bill. If you have a complex setup, this is the way to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and very good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time and did an exceptional job and were very informabatale on operations of system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super service when installing my new 65 inch TV. They knew what they were doing and installed it quickly on our wall without damaging our wall or our furniture. They quickly connected it to the internet and started streaming from the apps we had subscriptions for. Always COVID safe with their masks on at all times. They were personable and professional. Would recommend them to friends!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks geek for working tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experts and they were efficient and neat. They were not long winded like I am here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup a 55”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. Connected everything including the TV, Blu-Ray, & Play Station. I didn’t have to lift a finger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this TV for my Father, as his previous TV had gone out. He likes this TV and operates it very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV and wall mount set up by the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech knew exactly what to do and got it done quickly and professionally. I would definitely recommend them for the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV and other devices quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have four devices and the Geek installed alll quickly and they work perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the advice and explain me how to used it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting TV to wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians very knowledgeable abd very friendly. Love the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE GEEK SQUAD MADE THE SETUP EASY.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GEEK SQUAD WAS VERY HELPFULL IN EXPLAINING THE DIFFERANT FEATURES AND THEY WERE VERY PATIENT WITH ALL MY QUESTIONS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer was very helpful and knowledgeable. He knew exactly what to do and how to do it very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks are professional and courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks hooked up my new smart TV. They gave me a tutorial on how to navigate the features such as YouTube.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On It !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert service provided correctly on the first try.

    I would recommend this to a friend