Customer Ratings & Reviews

As expected, it was "User Error". The important thing was it worked when he left.

Please have your Geek Squad people approach their job “in how can we make this experience a good one for the customer—instead of telling everything that they can’t do.” After starting the process of getting a new TV (after dealing with Mediacom) the end of December, jumping several hoops, then being told to jump some more hoops nearly 4 weeks later during the installation, I wasn’t a happy camper. I wasn’t sure what the $150 was getting me. Thankfully, Joe S recognized my frustration, made a simple phone call, and completed my service in a calm and capable manner. (After I paid another $50.) I do like my TV and more powerful router.

One of the reasons that I bought the TV from Best Buy is because of the Geek Squad installation service. They are communicative, on-time and supportive. Set-up the TV, did the software update, helped make sure all the other programs were added and worked properly. Great service with peace of mind knowing it will be done right!

They stayed and answered all my questions and tried to explain all the different things I could do.

I had my TV, soundbar, DVD and universal remote set up. The technician arrived on time and set everything up perfectly.

One TV was delivered a week early because of a write up error, however the two gentlemen that delivered and set up both TVs were very knowledgeable and made several suggestions on ways to enhance the new units.

the tech was very knowledgeable and done the task very quickly

The technicians were polite and friendly. Their knowledge was apparent and they did an excellent job of instructing on use.

Tech did a great job getting my tv up and running.

Agents relocated one TV to another room and installed perfectly.

The service man set up my tv and connected all devices. Very easy to deal with .

Did a great job with the install and setup of my 65” TV plus the sound bar. Works great.

The installer set everything up for me in a professional manner.

Did a great job. Was helpful and knowledgeable. Would recommend.

Installed my tv quickly and expertly. Was very prompt for their appointment.

David called ahead to inform me that the service window (four hours) could be shortened to two hours so I did not have to wait. He arrived at the scheduled time. He tested the equipment and determined that the TV "mother board" was "broken" (my words) and the TV needed to be replaced. It had served us well for almost 7years. Sad news but I needed to move on and with his helpful advice selected a replacement from Best Buy's stock the next day. It will be delivered and set-up will be done by the Geek Squad. This is an excellent service.

Technician knew immediately what the problem was and took care of it very quickly.

When I have used the Geek Squad in the past they have always been professional,has always completed the work and never had to call them back.

The geek squad were very fast and complete. They made sure it was working properly and to my satisfaction before leaving. Great job!

The geek squad was great setting up our new tv. It was a pleasure having them take care of everything and answering all questions.