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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 343 Showing 6,841-6,860 of 18,776 reviews
  • Rated 5 out of 5 stars

    Easy and painless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful team that came to hook up my tv .Answered every question !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and setup were done when promised. Worth the money to have tv setup and old projection tv hauled off!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price, easily.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was competent, friendly and fast. Very good at explaining the how the thing operated, too.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After waiting over 2 weeks I finally got the TV delivered and installed. The only problem is turning it off takes several tries. I press the off button but it comes back on in 30-90 seconds and says to press any key to continue. I press any key and the TV turns back on. I press the off button again and it finally turns off.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation made setup painless.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad setup of a large screen TV is the only way to go. So much more convenient. They set it up and take away the box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad setup was professional and informative!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did an excellent job in the setup of the tv, sound bar,and delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledge is worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first we were not very impressed with how we set up our TV but the Geek Squad came out and made it perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation crew

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a great! They quick clean and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents that came and set up my tv answered all my questions and showed me all the goodies my tv had to offer. They were very nice and friendly and made sure things were cleaned up when they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted to the TV connected all my toys even connected to soundbar great work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service by the Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Geek squad come to my home and set up the new tv is a great service. Hauling away the old tv rocks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    polite cautious and patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well and quickly done with full use explanation and guidance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He came, he saw, he conquered

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    and then he left. What would have taken me hours to do, the installer did in about half an hour. Definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful, skilled personal service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Technician, David, who showed up at our home promptly, could not have been more respectful or accommodating! He assembled our TV and set us up quickly and thoroughly. He patiently reviewed all of the features of this new "smart" TV for us and made sure he answered all of our questions too. We are not very tech savvy and he was patient and a very good teacher. He treated us as though we were family, making sure we were comfortable working our new set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job. Very nice and professional Would recommend the Geek squad to anybody

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    82" new TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered, set-up, and connected my new TV. Showing me how to operate the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The representative was professioral!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative was professional, punctual, and knew his stuff. I would highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad come over and hook up our new TV to our sound system in the house. Not only did he hook it up, but also straightened out the wire mess we had going on thru the walls! I cannot say enough good things about his service and knowledge! We have had several technicians come to the house to hook up TV's and sound systems and his knowledge of all things related to the sound system was better than anyone we have ever had to the house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was excellent. Went smoothly. Answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad unpacked and set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unpacked and connected my smart TV to my internet so I could stream programs. They showed me how to set the brightness as either Vivid or Standard and other features of my Sony Bravia TV. They were amazing. I could not have done the set up on my own. Thank you Geek Squad.

    I would recommend this to a friend