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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 345 Showing 6,881-6,900 of 18,776 reviews
  • Rated 5 out of 5 stars

    New Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New TV set up properly, connected and new remote explained thoroughly. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is worth every dollar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set-up my TV, and it is working correctly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tiger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad set up 2 tv's. The first team did a good job but did not set up streaming correctly. The 2nd team was very good but neglected to set up streaming correctly. The 3rd team was excellent. Set up streaming on both tv's and explained the remote functions. Those guys did a great job.+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our Geek Squad setup guy was really helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup went very well and the tech was very instructive about all of the components. He connected our existing VCR.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents, Matthew Myers and Robert Tegge did an excellent job removing the old TV and setting up the new one. They hooked up the DVD player, and even ran their sweeper when they were done! Excellent job! Very satisfied with the whole job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 75" Nano90 TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a 75" LG Nano90 tv and very happy with it. Beautiful color, true to life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the advice and explain me how to used it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was set to the wrong settings to begin with.....Tech set everything as it should be so I could have the best sound and picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service over the past five years or so has more than paid for the minimal fee. In one case because of the Geek Squad Protection, I was given a brand new bluray player when the old one broke after two years. In another more recent event, "The Squad". installed a new large screen TV. I was totally impressed by their knowledge, dedication, speed in setting up, and most of all their friendliness

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great, Setup showed me how everything worked. And cleaned up before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelelnt Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out as promised. The was was done professionally and quickly. They also explained the operation, setup and features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I absolutely was very happy with the installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young lady who installed our TV and sound system did amazing job. Highly recommend her for future services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful and informed, the installers were not Geek Squad, but a contractor.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad was Late

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an 11am Appointment with the Delivery person and Instalation. Later in the day he was running late and showed up at around 4pm. I also needed my DVR tape player Connected to the TV. He declined to to that for me. Now I can't reach the back of the TV to connect it. I'm not happy about that, it's just sitting here and I can't use it. I needed an at home delivery with Full Installation. I couldn't lift the box and TV from my car and upstairs so I paid for the at home delivery and Installation. Dissatisfied with being late and not installing my DVR to my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were polite and courteous. They set up the new tv and confirmed it was good to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect and Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job setting up the Tv and all its features. My friend was very satisfied with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a great! They quick clean and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting TV to wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians very knowledgeable abd very friendly. Love the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took the Pressure Off My Shoulders

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted the TV so well and did it quickly! We had the wrong part on hand and it was nice that Geek Squad had it on them ready to go so we didn't have to reschedule for a later date. They check in with to make sure it will be at the desired placement before installing then they go over how to use the device making sure you understand every step of the way. Great service! I do wish they had an availability closer to our purchase date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Professional Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was on time. Completed a quick and professional set up. Cleaned any mess and were finished before an hour had expired.

    I would recommend this to a friend