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Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 346 Showing 6,901-6,920 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad did a great job! They were on time and!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were friendly and helpful in mounting my TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart tv setup

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician set up the smart tv and ensured we understood the basic functions...very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love this TV perfect visual the color is so clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed our TV quickly. He also explained how to operate this TV. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the $$$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician showed up on time. He was courteous and extremely helpful. After everything was hooked up, he took the time to show me how everything worked and how to use the viewing settings.I had an issue with part of the install which could have been my fault due to lack of understanding. The technician returned a couple of days later and took care of the problem in a courteous and professional manner. It was well worth the money for the piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work, guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected tv to phone and gave us instructions on how to use the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They rock!! They hooked everything up and showed me the main functions of the TV and how to use the control to best fit my needs !!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not present, but my daughter said they were fast and hooked everything up ,and explained things well. I just wish they hadn't used so many ties on cords , made it hard to move other components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was set up to all connections and internet within 10 minutes. Such ease!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    With a smile.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed with care. Needed a young person to install. The guy did his job well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made a purchase of a 49” Samsung TV and it was hand delivered on November 12, 2018. Anthony Assante and Mark were very professional and efficient to bring and set up my TV. These two were very respectful and caring toward this customer. I was greeted well and these two men were good representatives of Best Buy and their product. I will continue to purchase from Best Buy.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We strive to provide a high grade of quality when customers choose Geek Squad for their Connect and Setup. It is great to hear that both Anthony and Mark provided you with the quality of service we aim for. We are glad both agents were professional and efficient with your new Samsung TV. We hope that your are enjoying your new TV and thank you for sharing your positive feedback with us.

  • Rated 5 out of 5 stars

    Geek squad delivered and installed my new 70 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding..!! In and out of my home in 20 mins.. Everything was explained and they even moved the old tv upstairs to my bedroom and hooked that up also.. Best Buy is the only way to go..!!! Getting ready to order a new washer and dryer from best Buy..Thanks again..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was very efficient and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a TV installed and the tech was Excellent He was prompt, knowledgeable and pleasant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great. Set up my tv in a few minutes and then took the time to go over operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are super!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used the Geek Squad multiple times on our home theater/computer setup. Wonderful young people who know their business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad installed our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job and helped us understand our first new tv in 14 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly & quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did what requested, got it out of the box put it on the table plugged it in to checked it had a picture and free of defect. I did the set up to my home theater’s components. In and out in 15 minutes. 77 inch more than I could handle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were worked quickly and were very knowledgeab

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv's and connected them to Spectrum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every Penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not the most tech savvy guy around, but I think I could have managed to get my TV home, hopefully without damage, wrestled it into the house, unpacked it, set it up, then cleaned up my mess and gotten rid of the packing materials ... but why bother when the Geek Squad can handle all that (and do it better). So, my advice is to cough up the extra few bucks and have the Geek Squad make buying your new TV a totally pleasant experience. Thanks, Best Buy and Geek Squad! .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    polite cautious and patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well and quickly done with full use explanation and guidance

    I would recommend this to a friend