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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 347 Showing 6,921-6,940 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my new Home Theater System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Installation Technician Dustin on 7-13-23, installed our Best Buy Home Theater System and fine tuned all the components. He also advised us on how to use them all. He was very articulate, knowledgeable, and patient with us. MANY THANKS DUSTIN!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellant installation. Knowledgeable technician.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GeekSquad - IonTech installed tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all required. The only thing left out was getting me signed in to Netflix, which I did on my own later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men were very pleasant and did a fine job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are simply the best and do a great job. They go out of their way to teach you about how to use your new products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad set up my TV and hooked up all of my connections quickly. They made everything, DVR, DVD, TV look great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Aid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a really good job and asked me how it was along the way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Representative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Representative hooked up our TV and showed us how to operate it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent for Geek Squad installed my wall mount and tv and it looks and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s the way to go !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy I paid to have it installed ! Was installed and set up quickly ! And the box was hauled away !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, Polite, and Careful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was arranged quickly. The two gentlemen, Rich McCaulley & Matt Wilt, who dleivered and set up the tv were polite, friendly, careful, knowledgeable and worked efficiently. I would not hesitate to use them again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team did a great job installing our new smart tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good professional service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good professional geek squad service allows for a clean look when pairing tv wall mounting with an in-wall power kit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent connected my tv and showed me how to use all the apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the $$$

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money for parents. They took care of everything and moved the old TV to another room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all my components and programmed remote. Terrific job and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did the set up quickly and professionally. Well worth the cost and it done right the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did it right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In a word awesome on time professional and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents assembled my TV and made sure everything was working good job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still have questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not all of the previous channels which I streamed were set up on the new tv. Do not understand why channels such as Kanopy could not installed without a ROKU. Also, do not understand why I need two remotes, one for the tv and the other for the sound bar. My last tv, a 50" Insignia, which died after two years was able to be controlled by one remote.

    I would recommend this to a friend