Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 349 Showing 6,961-6,980 of 18,776 reviews
  • Rated 5 out of 5 stars

    Super service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super service when installing my new 65 inch TV. They knew what they were doing and installed it quickly on our wall without damaging our wall or our furniture. They quickly connected it to the internet and started streaming from the apps we had subscriptions for. Always COVID safe with their masks on at all times. They were personable and professional. Would recommend them to friends!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was way to go

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was the way to go. Would definitely use again in future. Recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge help with setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried doing setup myself but things were not optiimized. The staff were quick and professional and everything works!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup by the Geek Squad.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are totally pleased with the setup of our 70” Sony TV by the Geek Squad. These guys were professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two individuals took the time to ensure TV and Sound Bar were mounted correctly and that I knew how to set up audio out put.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally done and they took the monster ol TV away.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time no good. But the second time much better job

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The agent arrived on time was very polite!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very pleasant and knowledgeable set up everything in a very efficient way and was eye pleasing set up as well. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stress-free set-up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect service to reduce stress for those of us who need technical assistance. The agent who came to my home was amazing! He was knowledgeable, efficient and patiently answered all my questions. By the time he left I was all set-up and ready to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jason and partner I think.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, efficient in set-up and it works. They were professional and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad brought my new tv early!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They called and asked if it was ok if they came an hour earlier than scheduled; of course I said yes. They carefully handled my tv as they carried it into my house, unboxed it and attached the stand, then put it on my stand. Then they took my old tv away, along with the packaging for the new tv. They managed to do all this in less than an hour. They were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Eric was Outstanding

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough about how very helpful our Geek Squad installer Eric was for our new Samsung 65" HDTV. He did a great job, including making sure all remotes were programmed and other components properly connected. I had concerns with my online purchase (I was overcharged) and he went above-and-beyond to help me resolve it (unsuccessfully, sadly, but he did try). Geek Squad never disappoints -- and Eric was especially knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed the TV quickly then took the time to make sure I understood how to operate the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up was excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was on time, quick, professional. Features explained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the service I got when my big screen was delivered and set up.It is a 65” and the guys were very professional. Knew exact.y what they were doing,didn’t take long to install and get set up. I would recommend this service to everyone,I am a widow of recent so I really needed this service.They made sure all was working before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He did a great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. It was supposed to be a 2 person team, but one called out that day, so there was just one person. He was very professional, very careful, and answered all my questions. He took out my 15 year old Plasma TV which was twice as heavy as the new TV. Setup the new TV making small adjustments to the TV stand and plugged everything in and tested it out. He was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung s90d 77"

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent employees very profesional ,smart and gentlemen great skill ,work quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect service. Thank You!! Geek Squad knew exactly what the issue was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men were very pleasant and did a fine job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Planning by my techs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys (Rich and Matt) who delivered and installed my TV were friendly, courteous and efficient! They came prepared for the unexpected-my new TV had legs that did not fit on my TV stand-they had a solution on the truck! They installed a swivel base that worked perfectly. So glad a second trip was avoided!

    I would recommend this to a friend