Customer Ratings & Reviews

In and out and completely set up for 85" Sony Bravia 7, and a Sony Bravia Theater 8 Soundbar in less than one hour. Remotes all sank together, testing and very careful and clean.

Usually I would've attempted an install. Then thought to myself. I'm no spring chicken anymore. In the past with other companies. I've had installs that were nightmares. Not this time! Emails and the correspondences were perfect. Readied my home the day prior. The day of. My installers Christine and Lorenzo show up with my product. They explained the process. Pretty much by the time I returned to the living room they were done. And programming my tv! I was shocked, amazed and thrilled all at once. Both of them explained the features and so forth. So very friendly and helpful! I would completely recommend an install. Saves time,frustration and hassle. So worth it!

They delivered my television. They unboxed it and put it on the stand. They were quite efficient. I would highly recommend them great team.

Was hesitant at first, but needed the help with setting it up and connecting it to other devices. Great men who came to set up, explain how everything works, all with a pleasant demeanor and excellent knowledge of technology with caring attitudes. Was very happy with the service.

The techs/installers were excellent!!! They completed the install in less time than I had anticipated, including clean-up. They also set-up the TV and remote control. Then they reviewed the operation of the TV and answered our questions.

The first time the Geek Squad came out to install the soundbar, replace our large screen TV, hoo up our Wii, and connect our Xfinity cable box, something wasn't right and we couldn't raise the volume on the sandbar. I received an email from one of the installers asking if things were working properly. I emailed him back and told him I was ready to tear it all apart and return the item to the store. He called me pithing a half hour and drove back to our house to fix the issue and show us how to work it. It is now working very well. We appreciate the Geek Squad caring enough to return and show us how to use the remotes, especially since we paid for a year of service.

The agent set up my TV and remote, explained how to use both.

The Geek Squad tech communicated well by phone so I knew when he would arrive. He was friendly, fast and helpful. He answered all our questions, demonstrated how to use the remote, and made helpful suggestions, etc. He also cleaned up all the packing materials and took them with him. Great tech!

The agents did an excellent job in setting up my new Sony TV and connected it to all of my devices. Both Javier and Travis were very professional and followed Covid 19 protocols. Agents like Javier and Travis are one of the primary reasons we continue to purchase products from Best Buy.

Val was great at setting up the TV, giving instructions and answering all of our questions, He was patient, professional and knowledgeable. We really appreciate the awesome service we received from Val and Best Buy, Thank you!

Outstanding service provided by Devin! He called to validate needs, give arrival time. Was on time, dressed appropriately, polite, businesslike, attentive to all my questions, Devin worked above and beyond offering suggestions for more efficient ways meet my needs. He checked to be sure everything was done to my satisfaction and I understood how to use any modifications. If I could give hime 6 stars, I gladly would.

Viewing is great. Picture is clear. Sound varies with each show. Overall-buy this tv. I did!

I had the Geek Squad deliver and set up the tv for us and I was over the top pleased with the service. Ian was very helpful with answering any question I had and answered them completely. Showed my everything I need to know about the new tv and options. Very pleased and highly recommend the service, even at the extra cost.

The Geek Squad very quickly connected my new TV and proceeded to explained all the major features of the TV. They spent time to help us connect to Amazon Prime, Netflix and explained other programs available on the system. The two reps were extremely knowledgeable and helpful.

The team was very efficient and professional. They arrived on time and left the apartment neat and clean.

Our service tech installed our TV. It was a smart TV and he installed the different packages we have and explained to us how to use them. He was very knowledgeable and took the time and patience to show us everything. I am very happy we decided to have it installed and bought a service contract.

the 2 guys Michael and Joey were GREAT explained everything were fast and cleaned up was perfect

Delivery was on time. The 2 installers were quick, efficient, & very knowledgeable about the set up & repeated to answer all my questions.

Wow! What an awesome job Jimbo and his helper did. They were fast, efficient, so very respectful and courteous. Not only were they extremely knowledgeable about the product, they also explained in detail what I needed to get the most out of my new TV. They took their time to set everything up and did not leave until I understood and was comfortable operating my new TV. There was no way I could have set this up myself. I truly can not thank them enough. What a wonderful surprise to experience such incredible customer service!

Geek Squad agent was superior. He came on time, did the setup, clean up, and very patient with us on the orientation. Geek Squad is absolutely the best, and we appreciate the agent that did the setup for us. He did an AMAZING job, answered our questions and was very thorough and knowledgeable. Thank you!!!