Customer Ratings & Reviews

Absolutely wonderful guys that installed my tv!!! They were so patient and taught me how to use it. Can’t ask for better!! They said to mention something about a pie but I forgot why. They said there was a competition but I do not remember the details. In any event, I just can’t speak highly enough of the installers. They were outstanding!!

The Geek Squad experts setup our new 82 inch Samsung TV quicky and then reprogrammed our three existing controllers to work using just one! What a convenient time saving inprovement to our home theater system.

Excellent service by Geek Squad for 65 inch TV set up. Very professional, curteous, patient to give tutorials and Love the recommendation to get the Pivot stand so TV screen can be moved.

The two guys who installed my Samsung TV did a great job! They arrived on time, set up the TV, cleaned up the packaging materials, made sure all my apps worked, and answered all my questions. I highly recommend their services!

Tom and Jim were great on delivering and installing our new 65" tv. They were very professional and courteous and knowledgeable on showing us how the tv worked. The picture is fabulous and true to color.

All the equipment was installed and connected to each other. The old equipment was removed and recycled. All the remotes were set up and we received instructions/training on how to work everything. Couldn't have done it without their assistance!

The TV is great and the Geek Squad did a fantastic job of installing, explaining and moving older TV to the bedroom. I couldn’t have asked for better service.

Nick, the Geek Squad tech who installed a Samsung 32" flatscreen and soundbar to replace an old CRT TV, set the new unit up quickly. This "masked man" not only put in the new, he took the old one, which we could not lift because it was so heavy, out for recycling, and cleared all the boxes etc. He was installing in the home of a 91 year old man; when he left, the homeowner could operate the system....so far it's been 2 weeks, and he's still able to switch sources and handle the issues that come up. Nick was pleasant as he worked, reassuring (important in this case), and highly competent. We have not yet run through all the options Nick showed us, but at least we know they're out there. Kudos to Nick: I hope he knows how much he helped people who are shut in during this virus pandemic.

Two very capable guys installed everything needed for our new TV to operate properly. They set up the remote and installed our devices to the TV. All of this was done in a matter of minutes. They made sure we were able to operate the TV before leaving.

Geek squad carried tv in effortlessly and set it up along with sound bar and Blu-ray player in a short time. Courteous and knowledgeable young people who are happy to help. I feel confident that The Geek Squad is the way to go.

This is a mixed review. The first time, the Squad seemed to be knowledgeable. TV would not fit on shelf so took that one back and ordered new one. The team that delivered and installed the new TV were not very good, the scheduling coordinator could not could not seem to get our availability Multiple phone calls, showed up at 6 pm, for a 1 pm install, no calls from the service company that they would be late and tossed their food trash on our yard when they left. (Per the Geek Squad, these guys were a contracted installing company and not directly employed by the Squad.) Third visit went better, with timely notification of ETA and provided some instructions on how the units worked and worked together. Still need one more visit for the sound bar....pendiing.

Whether a beginner or expert, Geek Squad can get you where you need to go faster, and with super service and follow up. They know the product, can teach you features, and set you up quickly. Thanks! Makes it best value to buy at Best Buy, and they still provide best deals.

Very professional, neat , clean and very knowledgeable. Which is just what we needed.

Geek squad set up my 65’ TV and surround sound bar made the living room look like a movie theater: they did excellent job with remote control all in one including our DVR player.

The techs who came out to set up my tv arrived on time, were professional, personable, and knowledgeable. They explained what they were doing and how to operate the new tv. They also made sure I knew I could call them back within the warranty period to make any adjustments if needed. I couldn't have been more pleased.

The installers showed up when expected and immediately went to work. They set up the new TV with Roku installed and made sure it was working correctly. I am very pleased with the new TV. I am also very pleased with the salesperson at Best Buy who made the recommendation concerning the new TV. It was a perfect fit and works beautifully.

Very nice young men, both were very helpful and knowledgable. Made sure we were satisfied and made sure we knew how to use. Even offered to move TV they were replacing! Taught us how to use remote and even programmed current remote.

Showed up on time. Knowledgeable. Made sure tv was working properly. Made sure my remote from provider was programmed to this tv.

I had to call Geek Squad after the men who delivered the TV from Best Buy spent very little time setting it up and failed to ensure that it worked properly. The Geek Squad men listened to what needed to be done and took care of it quickly. They clearly knew what they were doing. They tested their fixes to ensure that the TV worked properly. I only wish that the men who delivered the TV would have done the same thing before they left so that I would not have had to wait a week or so until the Geek Squad men were available to set the TV up properly.

The team arrived during the time window given. They were courteous, efficient and very helpful. They quickly set up our TV, linked it to the internet, and set up the features I wanted. I would definitely have the geek squad set up any future purchases.