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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 18,775 reviews
  • Rated 5 out of 5 stars

    Did a great job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed and mounted 2 TVs very courteous and got my remotes all set with dish tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up was excellent

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was on time, quick, professional. Features explained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad brought my new tv early!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They called and asked if it was ok if they came an hour earlier than scheduled; of course I said yes. They carefully handled my tv as they carried it into my house, unboxed it and attached the stand, then put it on my stand. Then they took my old tv away, along with the packaging for the new tv. They managed to do all this in less than an hour. They were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were persona and professional. Obviously experienced. Quick and efficient,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the service I got when my big screen was delivered and set up.It is a 65” and the guys were very professional. Knew exact.y what they were doing,didn’t take long to install and get set up. I would recommend this service to everyone,I am a widow of recent so I really needed this service.They made sure all was working before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is the Best!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new TV is so clear, bright or vibrant and excellent to watch...my old TV was 23 yrs old, Beastly heavy and probably cost more to turn on. Our Best Buy tech guys were excellent with everything and got us back up to date with our TV and speakers etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    timely and great job on setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional young man, with a very good attitude,,also very knowledgeable of the Samsung product that I purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charlie K was the best technician I have ever had he went above and beyond to make sure everything was working properly. If for some reason, I ever need a technician I will ask for him only.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jason and partner I think.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, efficient in set-up and it works. They were professional and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect service. Thank You!! Geek Squad knew exactly what the issue was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had older analog connections in my house, but the Geek expert was able to set me up. I never could have done this alone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were courteous and patient; did the set-up well and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENTS SET UP OUR TV, AND REMOTES. TOOK VERY GOOD CARE OF US.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great sound bar

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase the sound bar for my husband for father's day. He's very pleased he was wanting that theater sound it excellent item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians were very efficient in unpackaging and setting up the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GGG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Great Geek Guys (GGG) did it again. They know what they are doing, clean up the packaging, inquire about assisting other projects, etc., etc. While to some the cost seems on the high side, it is not! No frustration, no mess and no fuss are real products and the expense is well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. It was supposed to be a 2 person team, but one called out that day, so there was just one person. He was very professional, very careful, and answered all my questions. He took out my 15 year old Plasma TV which was twice as heavy as the new TV. Setup the new TV making small adjustments to the TV stand and plugged everything in and tested it out. He was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge help with setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried doing setup myself but things were not optiimized. The staff were quick and professional and everything works!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad knows their stuff!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Geek Squad for the installation, set up and connecting of all of your devices. They are also very good at showing you how to use your devices and I’m very happy with the quality of work the team provided! They really know their stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Aid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a really good job and asked me how it was along the way

    I would recommend this to a friend
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