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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 352 Showing 7,021-7,040 of 18,776 reviews
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed quickly and easily. It's worth signing up to have this great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad did a great job installing the Tv and going over the remote and the TV. highly recommend their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    onko surround sound install by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was done earlier than scheduled by a competent installer. Set my whole system up within 45min.CD,DVD,Roku and Direct TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came up and set my TV up to my Internet hooked up my TV in my room as well as the living room… I felt very confident with their knowledge and they helped me tremendously… I’m very pleased with the service would recommend Best Buy employees to enter a home and complete the task… Not to mention they were so nice… Good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike Bolson is awesome geek squad employee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike bolson was awesome setting up the tv. Took his time to ensure everything i needed and wanted was done properly. I would not have been able to do half the things he did. He also explained everything to me. He went above and beyond and should be commended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came out to connect the samsung TV and set up too. Knowledgeable and personable service. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was great, knew what he was doing, setup the tv & connected everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were great. Very easy to talk to and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents setup the TV and connect all appreciate devices. Nice people, thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installation team well qualified!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony smart TV has performed very well and has provided us with outstanding entertainment media. The two technicians that installed he tv and connecter our remaining two tv's were very knowledgeable and qualified. They made sure we understood all aspects of the operating process and procedures. The technicians were very well qualified and motivated to do an excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has amazingly great picture and features. Geek squad hook up was good (not great).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ORIGINALLY GOT THIS TV FOR MY LIVING ROOM BUT IT WAS TOO SMALL (IT WASN'T REALLY, BUT I KNEW I WANTED SOMETHING BIGGER). SO I GOT A 55" FOR MY LIVING ROOM AND MOVED THIS ONE TO MY BEDROOM. TALK ABOUT AWESOME!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the GEEK SQUAD!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful job hooking up my TV and providing instructions. I highly recommend their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs (Carlos and David?) who installed my tv thoroughly understood the tv and guided me through the set up process including loading up my streaming apps. Great guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad enhanced our usage!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and covered the important steps for basic set up and usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was no issues. No stress. The Setup went nicely. The repairman was cool, and my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great communicators

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the gentlemen that came and delivered and set up the tv were great. Explained everything in detail

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We were very pleased with the geek squad.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. We could not have ask for a better installation of our Television. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting up my new TV and teaching me how to use it. I would definitely use this service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is amazing at TV installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome!! The agents set everything up! The TV, devices such as the new blu ray player, remotes, Sling TV, connected us to our existing VHS player, etc. I am amazed at the knowledge and skill level of the agents named Michael and Brian. I have been ill or I would have written this review sooner if I had been up to it. Thank you so much agents Michael and Brian. I enjoy the work you do! Thank you Best Buy for the gift of our purchases!

    I would recommend this to a friend