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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 353 Showing 7,041-7,060 of 18,776 reviews
  • Rated 5 out of 5 stars

    My tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were knowledgeable, polite, and professional..installation was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV very efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent in installing my TV and they were very professional and customer-focused.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very adept at putting all together and adjusting everything. Also, very patient at explaining how to work it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technicians were polite and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians quickly installed the Sony 49” X900F and programmed the DVR remote for TV functions. They clearly explained the use of the TV and remote. I cancelled the basic audio setup because a digital to analog converter is required to connect to my Denon audio receiver. They had the converter in their van but I wanted to do my own research before adopting this approach or alternatively purchasing a Sony sound bar with a subwoofer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected my TV perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek service did an execelent job of installing and setting up my tv. Would do business with them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Duncan and Sal were excellent and did a super good job of mounting the tv on the wall and setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does all of our set up; and repair.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and set-up took less than 1/2 hour. Have had no-problems (Have used GEEK SQUAD, 3 times; and will again,,,,NEXT TIME. BEST BUY has our electronics store....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys are great! Were quick, polite, respectful, did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. Fast and efficient. Will used this team again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote reviewed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician reviewed our items of usage for all remotes used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who came to setup my new TV were very knowlable and very helpful. I would highly recommend the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was really good he was on time and set every thing up and explained it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    everything was installed quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the knowledge of the installer. Did a very good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job in Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was upset with Best Buy as they kept changing appointment on me. However, the independent contractor that they used were wonderful, on time, friendly, answered al questions, cleaned up all and should be used alot by Geek Squad to fill in the demand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stress-free set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect service to reduce stress for those of us who need technical assistance. The agent who came to my home was amazing! He was knowledgeable, efficient and patiently answered all my questions. By the time he left I was all set-up and ready to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad did a great delivery and setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and setup by Greek Squad was done in a timely fashion. I wanted to make sure the TV was setup correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Would definitely request their help again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two tv geeks from Best Buy set up my new Smart Toshiba Tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This experience has been soooo helpful. I just sat there and was able to relax while they set up lol. The guys were professional and helpful.

    I would recommend this to a friend