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Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 354 Showing 7,061-7,080 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and setup were done when promised. Worth the money to have tv setup and old projection tv hauled off!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing new TV with mounting bracket and all appropriate connections.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GeekSquad - IonTech installed tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all required. The only thing left out was getting me signed in to Netflix, which I did on my own later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Representative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Representative hooked up our TV and showed us how to operate it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were neat, efficient, and completed the job in minimum time. Very impresed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledge is worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first we were not very impressed with how we set up our TV but the Geek Squad came out and made it perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The representative was professioral!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative was professional, punctual, and knew his stuff. I would highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient, good sense of humor, made sure everything worked. Couldn’t ask for anything better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service by the Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Geek squad come to my home and set up the new tv is a great service. Hauling away the old tv rocks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad come over and hook up our new TV to our sound system in the house. Not only did he hook it up, but also straightened out the wire mess we had going on thru the walls! I cannot say enough good things about his service and knowledge! We have had several technicians come to the house to hook up TV's and sound systems and his knowledge of all things related to the sound system was better than anyone we have ever had to the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service people did a great job. they were on time and did a gerat job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful, skilled personal service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Technician, David, who showed up at our home promptly, could not have been more respectful or accommodating! He assembled our TV and set us up quickly and thoroughly. He patiently reviewed all of the features of this new "smart" TV for us and made sure he answered all of our questions too. We are not very tech savvy and he was patient and a very good teacher. He treated us as though we were family, making sure we were comfortable working our new set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased LG - 77" Class B3 Series OLED 4K UHD Smart webOS TV on 19 Dec and Geek Sq delivered and setup on 21 Dec. Tyler and Juwann of the Geek Sq did a great job getting everything setup. Works great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They know their stuff

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an entertainment center and a universal remote. They programmed everything to my satisfaction. I was very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so pleased with the Geek Squad that set up my tv stand with fireplace and TV. They were hard workers that working quickly quietly and did excellent work. They removed all boxes and I would give them 5 Stars. Would absolutely recommend you use this service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connecting our new Tv to the internet, surround system and all electronics and sync our new Harmony control

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He came, he saw, he conquered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    and then he left. What would have taken me hours to do, the installer did in about half an hour. Definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would give more stars if I could

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say worth every penny!! He was professional and knowledgeable. Very friendly and helpful. Set my TV up to perfection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent for Geek Squad installed my wall mount and tv and it looks and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alex is the greatest....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job. Helpful, affable, courteous, and very patient. See below. (The previous visit ( about three weeks before) by two Geek employees insisted that the new BRAVIA TV had a software failure. I really wonder about that...such that the set had to be returned.) Alex brought the replacement TV with him, installed the new one, and removed the other one.

    I would recommend this to a friend