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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 354 Showing 7,061-7,080 of 18,776 reviews
  • Rated 5 out of 5 stars

    Helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This experience has been soooo helpful. I just sat there and was able to relax while they set up lol. The guys were professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are fantastic. Knew exactly what to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hired the geek squad to deliver my new 65 inch smart TV and show me how to use it. As it was my first smart TV, I had no idea how it worked. Luckily, I was sent a great technician/instructor. His name was Nitai and he was professional and very patient. He did not make me feel like I was asking stupid questions, and he stayed until all my questions were answered. He is the best!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Multi-purchases in Melbourne, FL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a MacBook Pro, an iPad Air, and two iPhone Xs during our visit to the Melbourne, FL store. All were coordinated by Eric at the Apple desk. He handled the Apple purchases and the link with Verizon. His service and recommendations were all well above excellent; far and away all my previous experiences in Best Buy stores or online. He will always be our go-to guy in the future; beginning with my iWatch purchase next week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick did a great job installing our new Sony 65" set. He answered all of our questions, and he cleaned up the packaging when he was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very informative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great,did an excellent job.they were on time they even dispose of the empty boxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was extremely polite--knowledgeable--called before arrival--had my new TV up and working in a short time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helpful in setting up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did very good job in connecting big screen tv wiring thru tunnel behind the wall. Also did most of setup and tv worked OK. I had to do a few remaining portions of the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Adjustment Assessment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent adjusted the sound on all of the devices I needed help with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were friendly and professional. They knew what they were doing and were very quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad On The Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who came with my 65" TV, were fast and courteous and did clean up after the hook-up. And explain the remote and hook-up my sound system to the TV. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation & Old TV Takeaway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was vey satisfied with the Geek Squad’s installing the new tv and removing the old tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OLED CX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome install and setup.... Geeks did a great with my new LG OLED CX series!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly & quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did what requested, got it out of the box put it on the table plugged it in to checked it had a picture and free of defect. I did the set up to my home theater’s components. In and out in 15 minutes. 77 inch more than I could handle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys & very efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who set up our TV’s were very efficient & explained everything to us. They did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad hooray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, got us up and running. Hooked everything up. We are very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met all requirements and expectations. Good delivery service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travis was super, set everything up and showed us how to use remote and everything, give him a raise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good job !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed everything very well and wore masks and social distanced !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew that answered all my questions and took care every step of the way.

    I would recommend this to a friend