4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 359 Showing 7,161-7,180 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad rep was on time and worked quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job mounting and connecting all my devices. Also did a great job hiding all the wires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Top Notch

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't the first time the Geek Squad has come to our house to install a TV. As usual, these guys take serious pride in their work. they take the time to tell you each step they are doing and why. Once the install is complete they go through the TV and the apps on the TV. they ensure that you absolutely have no questions before they head out to their next appointment. I highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived on time to connect new TV & very helpful in explaining how to use remote & such for my 94 yr old Mom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation Par Excellens

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was done efficiently, professionally and without a hitch. Could not be more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied They installed my TV and connected the soundbar to it and tidied away the cables

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great team

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon and crew were great. Went beyond what I expected, definitely will use him for any other purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was third party and was very knowledgeable. He took the time to update the tv without me having to ask.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unpacked my tv and connected it so I could use it immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jaime was fabulous!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad agent, Jaime, was fabulous!!! She set up two TVs and a ring camera. One of the TVs needed a different bracket and she made notes so when I went to Best Buy there would be a record of the bracket that would fit my situation. She was so pleasant and competent, plus showed me how to operate the new devices. If I need a Geek Squad Agent, I will request Jaime!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unpacked my new TV, but before they were able to hook it up, one of them noticed that the screen had some internal damage. They packed it back up, returned to the store, and, a bit later, returned to my house with another TV. They hooked it up and made sure that everything worked as it should. They were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad help was good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had geek squad set up TV. Very informative and helpful with explanations and answering all of my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad did the job!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, professional, courteous, and saved me money when they didn’t spend time on something that wasn’t necessary!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys they sent to the install were very knowledgeable and I would use them again if I had a problem with my system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed with professionalism

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installed correctly and with patience at my ineptitude of all things electronic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knowledgeable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he set up tv and then took the time to explain how to use features and remote. Very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job at unpacking and installing my TV. No complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GOOD WORK BUT NEEDED TO CALL THEM BACK.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SIMPLE INSTALATION. DURING INSTALL TECH ASKED TO THROUGH A SWITCH ON MY ROUTER TO OPTIMIZE MY GOOGLE ASSITANT AND ALEXA. WHICH ACTUALLY MADE IT HARDER TO COMMUNICATE WITH TV. THIS IS A 65" SAMSUNG CURVED TV. I ALSO HAVE THE SAME REMOTE ON A 82" SAMSUNG I BOUGHT LAST YEAR. SO I NEED BOTH TO FUNCTION THE SAME. AS I AM LEGALLY BLIND. SO THE GEEKS ARE COMING BACK IN A COU;LE OF DAYS TO FIX. ALSO BECAUSE OF THE CHANGE TO MY ROUTER SOME OF MY DEVICES ARE REPORTING A WEEK NETWORK CONNECTION. ALSO 150.00 IS A LITTLE PRICEY, FOR WHAT WAS DONE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome mounting and a great crew from Pacoima who willingly answered the call to this job in Santa Clarita!! The delay was disappointing at first but between the Geek Squad Manager at Santa Clarita, the District/Regional Manager and Pacoima -- all worked out in the end. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connections

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team member quickly set up my tv. I'm sure I would have taken 2 or 3 times as long tto do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad A+

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good work in the installation of wall mounts for TVs

    I would recommend this to a friend