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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 362 Showing 7,221-7,240 of 18,776 reviews
  • Rated 5 out of 5 stars

    geek SquD rEVIEW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both gentlemen were prelesional , courteos and clean.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv. Samsung.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad men were very nice. They wore their masks the whole time. The worked as a team and got the job done quickly. Make sure if you make a geek squad appt that you are actually getting geek squad from Bestbuys. There is another group they subcontract to that is horrible. I did not care for their service after what their technician did to my security camera.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Hisense for the $$$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few bumps in the road but the installation of my 75U6G was excellent. Great crew very courteous and pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was punctual and professional. Easy installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Did an Awesome Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who came to my home were knowledgeable and they worked on setting up my old 46" TV, which had been in storage for several years. They found a broken piece of plastic and determined that my TV was damaged. They had excellent customer service skills which I highly appreciate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Instalation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experirnce excellent the best instalation wow wow wow

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They eally know what they are doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "GEEKS" came in 7 did a terrific job setting up the TV. They were more than worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up. The agent install the two new TVs move the old one so we could put the new one in set up the VCR as a CD players tuned up the sets to sync with my TV tower and Wi-Fi and now all the channels come in and I get great reception even recommended that I need a router so I went and got one now I got to get a gig squad back again to hook that up he says if I don’t give me more support it’ll be stable it is

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and thorough set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt set up and instruction on operation. Available for additional questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK Squad was great! On time, professional and even wore protective covering over their shoes. FIRST CLASS!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a good job installing the tv and all the extra boxes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect installation system works perfectly.......

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a LATE arrival things went smooth, professional, and good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This install went very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys were really up on their trade, and answered all my questions. The TV is still working great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent very professional. They had to bring it up couple flight of stairs with no problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was very friendly, on time, and professional. They set up my new 75" QLED in no time and the job was very well done. The techs were very careful in de-trashing and setting up the TV. When done gave me a comprehensive tutorial on the remote and TV settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful. He connected the TV. He showed us how to work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did great job in and out in fifteen minutes knew what to do and did it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and thorough installation of my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't be happier with the great job these guys did mounting my TV on its stand and connecting it to all my devices. I appreciated getting a "tour" of the TV's features and operation: very helpful and thorough. If I could give them more than the 5 star max, I would: so friendly, professional and efficient. Also, I appreciated the Covid safety protocols followed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased LG - 77" Class B3 Series OLED 4K UHD Smart webOS TV on 19 Dec and Geek Sq delivered and setup on 21 Dec. Tyler and Juwann of the Geek Sq did a great job getting everything setup. Works great so far.

    I would recommend this to a friend