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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 366 Showing 7,301-7,320 of 18,776 reviews
  • Rated 5 out of 5 stars

    T.V. Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my T.V. expertly!! ..... After installation, agent tutored me in the operation of the T.V. Afterwards the agent asked if I had any questions or concerns of which I had none! Great Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing delivery & set up!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg, everything went better than expected and I 200% love my new Samsung tv and can’t wait to purchase another one in a few months, thanks a million Best Buy, one other thing your employees were so kind and careful!!!! I’m just having a major issue with the remote at times!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were professional, polite and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my tv and connected all devices. They explained everything to me and answered my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Response for an appropriate agent was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the agent was changed to Ricky, all went well. He and helper were efficient, professional and explained things to us. As elderly customers, I do think the charge may have been a little high, but ended up all good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really needed the help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rob was fantastic. He and his partner were quick neat and professional! Gave us excellent tips. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with Geeky Joe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe and co- worker were excellent. Answered any and all questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was perfect. The Geek Squad service -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was installed. The Geek Squad service and explanations were exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and perfect installation. Would recommend having Geek Squad do installations..no heavy lifting or measuring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good advice and curtious service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having difficulty with properly setting up our new Sony TV. Come to find out we had connected it properly but we needed to have HD service from our service provider. The tech was very good at giving us a tutorial on that matter and did the find tuning adjustments to get us ready for the new service level. We have now got that and the TV is as advertised. Thanks again to Stephen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They get 5 star rating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and very helpful in setting everything up for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the Smart TV with no problems and was very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed tv and related devises well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks were quicker and more efficient than I expected, especially in connecting related items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad gents install my television perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen set up my television and connected all necessary devices then answered all my questions with a very nice and friendly manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad easily set up this tv. They were helpful in explaining the function of the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a pleasure. Arrived on time and did everything I expected plus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV for ME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband got me a new color tv for my birthday. Installed with no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional in their work. Explained all functions of my new Sony

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always pleased with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad did a great job with setting up my new tv. Very professional and thorough. Im always impressed with the service Geek Squad delivers. I never want a 3rd party company doing anything for me when I can use Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this TV and the support we received from Sherlock Squad in installing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smart installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installers were great they were very knowlegeable on everythiing very polite the whole insulation of my tv was great

    I would recommend this to a friend