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Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 366 Showing 7,301-7,320 of 18,776 reviews
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad connect the TV and they did an excellent job. Everything works and we have an excellent picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couch potatoe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Young lady that delivered and set up new TV was very pleasant and made sure everything was working as it should before she left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I purchase a Sony TV and sound bar and were in need of setting it up. TV's have so many options now with cable and internet connections that professional help was needed. We are no techies. The Geek Squad was awesome. The cable box is now tucked away neatly in a cabinet, we can access all the TV options on one remote, and the friendly geeks trained us old folks how to work everything without making us feel hopelessly incompetent. It was worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job of setup and explanation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job of installing the set and setting up basic channels and showing me how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad person that installed my Sony TV was very knowledgeable and explained everything I needed to know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was on time, professional and delivered / installed the product as we desired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV insulation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and connected it to all mu other components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were courteous and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was fast and efficient getting the TV installed. Also courteous and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a super job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up and connected it just the way I wanted it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with my new TV and the excellent servic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician delivered and set up my 55" Samsung TV, connecting it to my other components. He turned it on and showed me the basics of operating the TV until I read the manual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They disconnected my old TV and hooked up 55 inch that took its place. No muss. No fuss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Scores Again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Geek Squad installer deliver and set up a 50 inch TV. He connected it to all my attachments, set up the wireless router connection, explained how the TV controls worked, answered our questions, and removed our old TV. He was quick, courteous and extremely knowledgeable. In the past, we bought our TVs from Best Buy because of the Geek Squad expertise. This experience lived up to our expectations. We will be back when we buy our next TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GOOD WORK BUT NEEDED TO CALL THEM BACK.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SIMPLE INSTALATION. DURING INSTALL TECH ASKED TO THROUGH A SWITCH ON MY ROUTER TO OPTIMIZE MY GOOGLE ASSITANT AND ALEXA. WHICH ACTUALLY MADE IT HARDER TO COMMUNICATE WITH TV. THIS IS A 65" SAMSUNG CURVED TV. I ALSO HAVE THE SAME REMOTE ON A 82" SAMSUNG I BOUGHT LAST YEAR. SO I NEED BOTH TO FUNCTION THE SAME. AS I AM LEGALLY BLIND. SO THE GEEKS ARE COMING BACK IN A COU;LE OF DAYS TO FIX. ALSO BECAUSE OF THE CHANGE TO MY ROUTER SOME OF MY DEVICES ARE REPORTING A WEEK NETWORK CONNECTION. ALSO 150.00 IS A LITTLE PRICEY, FOR WHAT WAS DONE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad was fast and clean and on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was fast and set units good and had answers for all my question.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, helpful and took the time to explain the entire process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was punctual and professional. Easy installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is GREAT !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were GREAT!! Got my TV up & going. They were friendly, courteous, & knowledgeable. I have told my friends how well my install went. I will definitely call the Geek Squad when I have the need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    was installed in a very short time.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    liked the way they knew what they were doing ,and was very quick bout installing the tv,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Stand install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very friendly and knowledgable! They made it look so easy!

    I would recommend this to a friend