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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 367 Showing 7,321-7,340 of 18,776 reviews
  • Rated 5 out of 5 stars

    Installation efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt and efficient and helpful. Very pleased with TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marci S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and knowledgable-were quick and cleaned up after themselves. would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Service was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought a set-up for a wall mount for 42' tv and the greek squad mounted the tv. The service was very professional and friendly. He arrived timely and was very professional. I bought a 65" smart tv 5 months later and moved to a new address, and wouldn't you know it, I got the same guy. He was again, the best. I wish I could get him whenever I need the Geek Squad. He really knows his job. Thanks Best Buys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job installing yhis tv on the wall and connecting the sound bar to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I paid for the TV Connect and Setup service only because this was my first flat screen, smart TV and I was eager to learn how to use it. I love the Geek Squad (I also use them for computer problems) and they didn't disappoint - very quickly set everything up, then talked me through how to use everything; answering my questions thoroughly and patiently. I probably wouldn't need this the next time around, but it was handy this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer, Cameron, did a great job and explained everything as he was setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job. Installer was on time, did a great job,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Skilled Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were knowledgeable, professional and efficient in setting up my new system consisting of TV, DVR, and Receiver, and made sure that the installed speakers worked correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was a breeze, pretty straight forward no hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly! and very helpf

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two men that set up my tv were wonderful patiant, helpful, knowledgeable. thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Very Cordial.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mounted and connected quickly. Answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our television. Set it up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super guys. Really know there job. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt & Efficent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both individuals were Excelllent! They were also very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gekk Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and Sonos quickly and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed TV on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, Knowledgeable, helpful. ..................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tommy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent professional installation. Quick. All should be like him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a TCL 65” Class 5 Series Smart Roku TV to replace a TCL 55 inch series 4. I had the Geek Squad install and set up my old multimedia and new OTA DVR units, as well as an additional new TCL 43” Class 5 Smart Roku TV. All wirelessly. Everything is working seamlessly between all units. The two young men were very knowledgeable, and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived when promised and did a quick and professional installation. Very efficient and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not very techie. Geeks explained everything and we're very patient while teaching us to operate the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy the Geek Squad could save our marriage!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men who came in to mount and connect our new TV were so professional and fast! They were there exactly when they said they would be there and were so very polite. I am so happy this service was available. And the cost was so reasonable (a whole lot cheaper than the divorce would have cost if my hubby and I would have tried to do this together, lol).

    I would recommend this to a friend