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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 368 Showing 7,341-7,360 of 18,776 reviews
  • Rated 5 out of 5 stars

    Perfect setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deliver, install, haul away, demonstrate new smart tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were friendly and very knowledgeable. They explained everything as they made the installation. Very satisfied with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount and install TV over fireplace mantle.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed and set up my new TV and connected it to the rest of my system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed 2 big TVs and hid all ugly.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job installing two - actually 3 (one small) in last few months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Swift install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick & efficient service. They set everything up & took all the trash with them. One less thing for me to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I messed this up- geeks fixed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv, my lousy install on a wLk mount. They undid my mess and did it right! Great work!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job installing the television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is great. Set up my tv and attached all my stuff. Very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job installing my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect setup by Brent. Couldn't have gone smoother.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SUPER SET UP OF SMART TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up of our new smart tv was efficient and very convenient. Great to know everything is working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Installation was perfect and so quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, quick and efficient. I wouldn’t think of doing this myself. Good Squad is one of the reasons I shop at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the service Geek Squad provided. Very pleased with the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed streaming device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, quick, friendly service. Explain equipment and how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful set-up; no issues; on-time with pleasant installer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient and helpful. Answered all questions. Addressed common questions before I asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say enough nice things about the guy and his help. Made life a whole lot easier for my Mom and for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employees mounted the TV and connected my devices

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Connect and Setup 51" and Larger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK SQUAD was supposed to be the one who connected up our TV, sound bar, and rear speakers. They send a contractor who did set the TV up correctly and the sound bar. The contractor looked at videos to try and figure out the rear speakers and boxed them up and told us they were not compatible. After much run around all the next week, we finally got the whole set all working. Definitely would not recommend the GEEK SQUAD, which is not a real GEEK SQUAD, but contractors who don't know what they are doing and have to watch videos to figure things out or not.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Expert Service from the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your installer was very knowledgeable. His explanations were greatly appreciated, since I usually have problems setting up electronic equipment. He demonstrated all the features, including some that I didn't even know existed for the TV, and set up the streaming services for Netflix and Amazon. All in all, great service! I highly recommend the Geek Squad services.

    I would recommend this to a friend