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Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 369 Showing 7,361-7,380 of 18,776 reviews
  • Rated 5 out of 5 stars

    great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon and crew were great. Went beyond what I expected, definitely will use him for any other purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and thorough installation of my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't be happier with the great job these guys did mounting my TV on its stand and connecting it to all my devices. I appreciated getting a "tour" of the TV's features and operation: very helpful and thorough. If I could give them more than the 5 star max, I would: so friendly, professional and efficient. Also, I appreciated the Covid safety protocols followed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job done right.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. Courteous. Did everything from removal to set up. Explained operation. Helped place the old TV in another room. Took the packaging away after installation. Great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was very good and explained everything to us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was knowledgeable and very safety consci

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He installed efficieantly and very well. Got me up to speed on the new eqwuipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad help was good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had geek squad set up TV. Very informative and helpful with explanations and answering all of my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home delivery nightmare SOLVED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered an 82" TV which was far to big to fit in my car and way to heavy to lift. The actual delivery went smoothly except for the fact that the TV was defective. They removed the set immediately and delivered a new one the following weekend. Hooked everything up to my existing equipment and haven't had a problem since. Worth the price for the service rendered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCEPTIONAL GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen from Geek Squad arrived on time and were extremely helpful. They connected our television and soundbar, explained how all the features worked and answered all our questions. Both were friendly, helpful, knowledgeable and professional. We intend to buy another television in the next year and will choose Best Buy and Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived on time to connect new TV & very helpful in explaining how to use remote & such for my 94 yr old Mom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done, Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous, efficient and professional installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad in and out. Easy set up and clean. Well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hreat support by the Geek Squad contractor team. Setup went flawlessly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD VISIT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed my systems efficiently and effectively. They arrived on time and worked expediently to finish the job!! They were very customer friendly....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great repeat performance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional multi service again by the Geek Squad! Total tech is the best service we’ve ever experienced. Thorough installations and completed timely without any issues. Great instructions given for easy operation. Both our new TV and Arlo security products both work fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team member quickly set up my tv. I'm sure I would have taken 2 or 3 times as long tto do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had computer cleaned

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always there when I need them handy for a person to have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is good at what they do. Knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv setup was quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did an excellent job. The delivery was great and setup was quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dan, and the cadet who accompanied him (apologies for forgetting her name), did a great job setting up everything they could last Saturday, despite Spectrum's utter lack of follow through on activating my lines on time for their appointment. They did a particularly great job running the cable wire for my lower level TV to make the wires as unobtrusive as possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful. He connected the TV. He showed us how to work it.

    I would recommend this to a friend