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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 369 Showing 7,361-7,380 of 18,776 reviews
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed very professionally. Answered all my questions. The install was very quick. Very well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One disappointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was an issue with the cable box that Spectrum had supplied me so the installation couldn't be completely verified . I was hoping since it was an issue out of my control the Geek Squad Tech would have scheduled to come back once I got another cable box.That didn't happen and I still don't know if everything is correct as I have issues from time to time. In general though I was impressed with the tech as all of this is out of my field.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New purchase tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did an outstanding job. Arrived as scheduled. Very efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need a user's manual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes. But I would appreciate receiving a user's manual. The only way I can get the most out of my new tv is by trial and error, and that's no end of frustration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T Geek Squad are the greatest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents hooked up our new 55 in Sony in minutes and taught us how to use all the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my 65 inch LG quickly. They were courteous, professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely use Geek Squad again! Well worth the extra $ to have everything set up quickly and accurately!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sguad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 GEEK squad guys that delivered and set up my 65" Sony OLED TV and Sony sound bar where very professional and showed me things I would not have known. They did not leave until I was completely satisfied! GREAT JOB GUYS!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Made it Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great techs that were knowledgeable and extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    everything was completed to my satisfaction.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last Geek Squad agent who set up my television for both the TV and DVD player was very professional and successfully resolved all my issues as far as my service was concerned. He made sure to explain to me exactly how to navigate from one function to the next. He even took the time to assure I understood exactly what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great. We went in to get a new DVD player since we moved, ended up with new TV too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys that did my set up were absolutely awesome. I would give them 10 stars if it was an option!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is a life saver. I had some question abouf the hookup on the TV and he came out and told me the answers to my question and showed me how to hook it up. I would be lost without the GEEK SQUAD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were on time and very informative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to my cable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Geek Squad for all my needs. Never disappointed and they are always efficient, competent, and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always trust the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job, quick efficient and they explained everything! MUCH better than me trying to figure it all out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung and the Geek Squad make a great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad person showed up on time. He was very efficient. Installed both our TV and stand to our satisfaction. He also went over how to use the remote to make best use of our new equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new TV installation and take-away of heavy old TV was seamless. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cory was excellent! On time....very professional, helpful, and did not rush thru the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was great....price is kind of high considering how long he was there...............

    I would recommend this to a friend