Customer Ratings & Reviews

Although I was a bit skeptical about Total Tech and the offer to deliver and set up my TV, I was pleasantly surprised. The process was simple. The schedule had a huge window but that started to narrow down the night before. The guys called and offered to come early after an earlier appointment was cancelled. They arrived as expected, were vary professional and helpful. They worked quickly and knowledgeably. They let me know what they were doing and showed me how to use the remote. It turned out to be great service.

Definitely worth having someone deliver your big screen TV and then setting it up. The guy connected everything, made sure it all worked correctly and then showed us how to access everything. Very professional and easy!

Agents arrived at scheduled time, set up tv making all connections and checks, removed old tv. Great service!! Very prompt and efficient.

I have had the computer now for about 24 hrs. I got a 14 inch screen which was perfect. It has great features and unlike some other models, the powerful battery stays cool when charging. The screen is vivid and crisp The keyboard touch is great but the layout of the keyboard is slightly different than my Dell, so I will take a few days to adapt to the keyshapes and layout. The aren't radically different but the spacing is a bit different than my prior model. I love that it has Alexa built in and can double as a tablet! And these tiny speakers have GREAT sound. I wouldn;t think you could get such good sound from the small speakers but it makes listening to music a joy! Very happy,

This product exceeded my expectations—excellent quality and incredibly easy to use. Give it a try and see for yourself. BB is definitely the way to go!

I had a 77 inch TV delivered. The two technicians were very precise and professional. I had to buy a separate stand because the TV did not have one. The stand lacked hardware, but the technicians had extra in there bag which they use. They got the job done and did it well

The agents that came to my house were absolutely wonderful! I can’t say enough nice things about them. They answered all my questions and set ever up, they even helped me with the TV we moved, ended up I put a connection in the wrong place, above and beyond.

The Geek Squad from BEST BUY is terrific. Not only did the technician show up on time, but was so efficient my new tv was set up in less than 30 minutes. It would have been even faster if I hadn’t asked so many questions which he answered so that I understood his answers .

Best Buy stull has GOOD customer service. They help you with whatever you need before the purchase. Are on time for the install. Set it up completely....the whole job, clean up and make sure you are ready to go and know how to use it! And they don't disappear if you have any ussue come up under warranty or trouble-shooting. I would absolutely recommend any service in their customer service genre.

Love our new LG 55 inc TV ! Upgrade fro 5 year old set, Best Buy out did themselves with the Geek squad team that did the install! Mae our day!

The agents were very professional,they handled the installation quickly and set up was fully explained to me.I would give them 10 stars if I could.

We are elderly and definitely not up-to-date on the new gadgets. The Geek Squad guy took the time set up the Roku on the new TV and explain how to use it. He was pleasant and knowledgeable. It's definitely worth the money to have them take care of it.

The gentleman who installed the tv mount was knowledgeable, personable, and professional. He involved me in the process and explained what he was doing/planned to do. He also used terminology that I could understand as I am not the least bit tech savvy.

This Geek Squad employee is a true asset to Best Buy. He is professional, knowledgeable, friendly, prompt, and quick. He had clear answers to all of my questions, and was very informative. I will request him if I am ever in need of the Geek Squad in the future.

I highly recommend Geek Squad services to set up new devices and services. They are professional, efficient and very knowledgeable. They demonstrated how to operate the equipment and answered all my questions clearly Great people too very personable

Efficient, knowledgably and courteous. They arrived on schedule and spent sufficient time to insure I knew how to operate all of the major functions.

I am trying to submit a review for the delivery and installation of my two large appliances. Store manager, Brent, went above and beyond to make sure my delivery and installation went perfectly smoothly—and it did, thanks to his involvement! The first attempt was a failure due to the delivery folks who refused to do the job (too busy?!). I went back to the store and chatted with Brent and he exceeded my expectations! Thank you.

They connected the new tv and ps4 to an old (outdated) cable box and remote and an even older Bose system, and they all work fantastic. The tech went out of his way to research the old cable remote and made it very simple to run the entire system.

The Geek Squad representative showed up on time, was very knowledgeable but explained everything in an understandable way, quickly set the tV up and ensured that my wife and I knew how to operate it and get the most out of it.

Geek Squad agent was superior. He came on time, did the setup, clean up, and very patient with us on the orientation. Geek Squad is absolutely the best, and we appreciate the agent that did the setup for us. He did an AMAZING job, answered our questions and was very thorough and knowledgeable. Thank you!!!