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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 371 Showing 7,401-7,420 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, very courteous and extremely thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a really good job connecting our t.v. They were very knowledgeable and explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know what I would do without my Geeks. The gentlemen came on time, hung our television and made a few adjustments. They both graciously answered all of our questions. I hope they both come back next time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional people. Conducted themselves respectfully. Did a great job & were fast. Would use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that did our installation were great. They made sure all of our needs were met before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who set up my tv were very well trained. Very helpful answering my questions. THANKS!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV very well!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected all of the devices very well. They even had time to help my parents understand how to use the TV. My parents are in there 80's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in time did a fantastic job and explained all settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality, great sound quality, great TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Troubleshooting Advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was a big help in setting up my recent purchase of a 4K television. While the Smart TV instructions are easy to follow, as this was my first smart television purchase I didn't want to improperly activate my tv, and during the install period the Geek Squad techs were extremely supportive. I'd highly recommend using Geek Squad if you have any concerns as to activation of a new purchase, as their technicians are very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad assembled tv and ensured all was working as desired. Great team!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and personable professional technicians set up my tv and sound bar. One drawback was that it seemed as though there was a separate charge for every minor thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installer! Very nice, explained directions well. I would highly recommend the installer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional, on time and informative. I liked they cleaned up my cords.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very efficient. Spent a lot of time making sure all TVs worked after setting up new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time and installed each tv on the wall and made sure they were centered correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service staff on time work very fast at what they do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was fast and informative.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very good at his job. We had no problem working our tv after he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful. We are not that c0mputer tv smart. She was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the tv and gave easily understandable instructions on how to use it.

    I would recommend this to a friend