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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 372 Showing 7,421-7,440 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service friendly thorough and everything worked great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a new house built recently and purchased a new TV, washer and dryer and refrigerator from Best Buy. I also purchased a one year Geek Squad service agreement. Installation of 2 TVs, refrigerator and washer and dryer was flawless. TV installation was exceptional. Techs were very patient with all my questions since I’m not the most tech savvy person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Right install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great tv great picture and sound it’s like you are right in the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation, mounting of two HDTVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did an excellent job and arrived right on time. He set everything up and I am very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy that I chose to have the Geek Sqad set up and connect the TV. This was a gift to my 95 year old mother and her old tv was so outdated. The squad connected her tv to the outdated cable box with instructions for me to update the service to HD.They made sure my mother understood how to use the set and programmed the remote for her so she was able to access programs using her familiar remote. They were fast, efficient and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had 2 installers from Geek Squad to mount and install my new tv. They were very neat and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nrw tv in almost 29 years.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service personnel came and installed all the equipment in record speed and advised me how to use the new TV. They were earlier than I expected and did the install and left me to enjoy the equipment. Great job guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted and set up tv to all devices. Great Job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional from delivery person. Was patient with me inshowing me deferent things my tv can do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV is great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation tech was very nice and helpful and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very polite and competent in his work, installing our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our tv and receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad have been to our house twice for setting up our smart tv and then when we bought a receiver they set that up for us as well. They were professional and knew everything that we needed. We have been very happy with our Geek Squad team. They were very knowledgeable as my husband and I are electronic challenge. I highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer hucked up my devises and external speakers & made sure they all were working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was extremely professional and helpful setting up my new television. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, friendly and very knowledgeable about the television he was setting up for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Easy Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The contractor unpacked the TV, connected all the cables - including to my cable box - programmed the TV and remote(s). And did it all so quickly! Obviously a pro. Would definitely do this again if I could have the same tech! He even took the TV box and packing AND my old TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed TV and Sound Bar very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad unpacked, setup, and did the initial TV setup. Easy and quick.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t do his job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When technician hooked up the outdoor digital antenna I didn’t have all the channels that I had on the other tv! He didn’t check to see what th issue was. He just said it must be because of the clouds and weather.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent professional job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He arrived on time, set up everything carefully, and explained how to work the television.

    I would recommend this to a friend