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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 374 Showing 7,461-7,480 of 18,776 reviews
  • Rated 5 out of 5 stars

    Help when I needed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just getting back from the hospital I was not physically able to connect and set up my new television. I called the Geek Squad and they gave me an appointment and sent Chris out to unboxed the television mount it on my wall connect and program it. Chris first explained what he was going to do it then did it in a very polite and professional manner. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Rule

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was great. Set up all electronics and Hulu Live. Geeks Rule

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perhaps could have done myself, but was worth to have it done correct and not have to worry about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to have Geek Squad set up our TV... and VERY happy we did. He was efficient, knowledgeable, helpful, neat and all around GREAT delivery. Showed us some tips and helped us decide on better cables and the DVD player. Was honest and upfront about information regarding the TV. Helped us decide to purchase the extended warranty. Would NOT have wanted to set up this TV by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, friendly efficient, knowledgeable, personable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did great job. He was good person. Always courteous, friendly and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was great! I’m very pleased with the setup of my television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad guy called in advance and arrived right on time. He was knowledgeable, efficient, professional, and personable. He delivered and set up my Sony 55” OLED TV, a Sony 3 channel sound bar, and a Sony Blu-Ray player, and walked me through all operation procedures answering all my questions along the way. I have used the services of the Geek Squad in the past and have always been pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Individual did a great job setting up everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super job. Set up quickly and was very very helpful explaining everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    After mounting, they stuck with it until it was OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent went the extra mile to make sure my TV was working correctly after it was mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected tv with in house sound system in a seamless, efficient manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS was on time, worked diligently, walked us through basic instructions and cleaned up. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV the Right Way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is so worth it. They make everything easier for me. I love having a professional person install my TV because you know it's going to be done right. Bentley is more than amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad taught an old dog new tricks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was totally confused with our new Samsung TV. No wording on remote and smart tv set up - wow. Cameron from the Geek Squad set everything yup and took the time to make sure I understood the set up and functions and synced our cable remote and soundbar remote to make everything easier. I would never buy a TV anywhere else. The extended warranty is affordable and the setup cost well worth it. Thankyou

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents Dan and Nick went above and beyond my installation to secure a decent wifi connection when it was showing a 17 hour downloading time. I would have boxed the tv and returned it but his patience was to my benefit and I apprecitate it very much. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best service for TV installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were excellent who set up my new tv ,fire stick and stand! They were courteous, professional and expedient. Recommended new cable box and power surge strips(they helped me order from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional installation. Corrected mistakes made by previous installation. Very happy with results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my Tv and hooked everything back up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt, professional and polite service as usual

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    prompt, professional & polite service On time, knew what he was doing and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up and installed new Samsung ultra HD television along with my other components with no problems at all.

    I would recommend this to a friend