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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 376 Showing 7,501-7,520 of 18,776 reviews
  • Rated 5 out of 5 stars

    The Geek Squad is GREAT !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were GREAT!! Got my TV up & going. They were friendly, courteous, & knowledgeable. I have told my friends how well my install went. I will definitely call the Geek Squad when I have the need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was just awesome tv works great service was excellent!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad cordial, knowledgeable, very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a problem with the delivery date. Did not know about it until the day before. This threw off my schedule for that day. Aside of that, those guys who did the delivery and installation were top notch. Answered all of my questions and made sure it was running and tuned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick installation of our tv & a new router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected our TV to all our devises and our various apps.They also recommended a new router which we purchased(the one they recommended was on sale to!) This improved our WI-FI for all of our devises and TV's.We use to have trouble with our I-phones in the basement but not any more.Over all they did a great job and answered any and all questions that we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Guys did a Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech guys were on time, and were very careful with our TV install. They were friendly the entire time, and were happy to answer our questions, no matter how little we knew of the technology. They double checked that everything was as it should be before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PICTURE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SAMSUNG NU8500. HAD IT INSTALLED. COULDN'T BE HAPPIER WITH THE JOB OR CHRIS THE INSTALLER '

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cody was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody Fontaine was the epitome of professionalism and helpfulness when he came to set up our TV and link it to our universal remote. He clearly explained all facets of the TV's operation as well as those of the remote, and he patiently answered all the questions we posed to him. His instructions were spot-on. We haven't had a single problem accessing and/or operating either the TV or the remote. The Geek Squad should clone Cody.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We received the best service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new TV from Best Buy and hired the Geek Squad to come out and mount it on our wall and put in a strip to hide the cords. They were very efficient and also installed a new disc player (which we bought direct from them since we forgot to get it when we were in the store!). They also went through everything thoroughly, including the new universal remote control. Very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were fast, knowledgeable and responsive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made sure everything connected to each other Answered my questions thoroughly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They made it fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great young men did a fine job putting it up it was hard getting it up with the cable receiver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG UHD TV 50”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture and sound. Cost is as also very good. !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arthur was /is wonderful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arthur did a complete and fully satisfying job of installation for us.Top Notch!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unpacked everything hooked up dvd player and sound bar showed me how to use everything and took trash away they were great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great setting up my TV, even with setting up the channels too. I'm not tech saavy. They made sure I knew how to use it before leaving. They answered any questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installers where down home types explained things in the simplest examples and very freindly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    E-mail Recovery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Opened my laptop as usual in the morning to discover NO e-mail files...period. Called Geek squad for help. They were able to recover my E-mail daily records which was fantastic, allowing me to send and receive, but were unable to recover my E-mail record history folders. Subsequently these were recovered by a Micro-soft technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Did Great Job Installing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech was a young man named Salvador, and he did a fantastic job of mounting the 50" flat screen television to our living room wall. He was very helpful in explaining everything and was friendly as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a job well done. The professionalism was superb. I will always use geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected everything. They were knowledgeable and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV connect great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient knowledgeable was able to connect all components

    I would recommend this to a friend