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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 378 Showing 7,541-7,560 of 18,776 reviews
  • Rated 5 out of 5 stars

    great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys that did my set up were absolutely awesome. I would give them 10 stars if it was an option!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional, on time and informative. I liked they cleaned up my cords.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Team is the Best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians delivered and set up our new TV on time. Were extremely helpful with explaining the features and training us. This review is nothing short of exceptional service, professionalism and friendliness. Great job to Best Buy and their teams of professionals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience w/TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV tech was so very knowledgeable and such a friendly person. Really helped a "non-techie" to understand how to navigate my TV. Arrived on time and installed in a short amount of time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my Tv and hooked everything back up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad unpacked, setup, and did the initial TV setup. Easy and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very polite and competent in his work, installing our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely use Geek Squad again! Well worth the extra $ to have everything set up quickly and accurately!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Geek Squad for all my needs. Never disappointed and they are always efficient, competent, and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always trust the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job, quick efficient and they explained everything! MUCH better than me trying to figure it all out!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great service but incomplete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did very professional job of installing my speakers. Had the subwoofer on back order for over a month so configuration was not complete. The subwoofer came a week after so I called, texted, and email to feel squad tech to come to complete the configuration but never got an answer. Had to manually configure the system to the best if my knowledge. Highly recommend that if you do not have all the speakers to wait before calling the geek squad to avoid this inconvenience and frustration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These gentleman were very nice and very helpful I really appreciate it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the tv and gave easily understandable instructions on how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very appreciative of the way they worked together

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set hooked up the tv and got it all set up and even went above to get it done. All the packaging was cleaned up and taken away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who installed our TV were very skilled, congenial, and considerate. They efficiently got right to work and answered all of our questions. They represented Best Buy in a most positive way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service, very professional, polite, made sure we were happy before leaving

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    extremely professional installation - great work team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD DELIVERED MY TV SUCCESSFUL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I WAS VERY VERY SATISFIED WITH GEEK SQUAD AND THE KNOWLEDGE OF SHOWING ME THE HOW TO WORK THE TV AND ALSO HOW TO USE THE REMOTE THEY DID A GOOD JOB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my new Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very helpful to install and update the software on my new television. I highly recommend their services for those who have multiple connections including sourround sound to ensure all are working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installer! Very nice, explained directions well. I would highly recommend the installer.

    I would recommend this to a friend