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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 378 Showing 7,541-7,560 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always on time and very professional and knowledgeable. Installation and set up was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad delivered our TV and mounted it on the wall perfectly. Very professional and courteous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the second time i have used this service. guys really know what they are doing. first class job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is what I wanted. Setup was performed great and I'm glad I purchased at Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech late due to illness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was knowledgeable and efficient even though he spent the afternoon at the MD clinic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Help !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not tech savvy, so it was great to have two geek professionals install all the equipment we needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy from the Geek Squad did a fabulous job. He set up and explained how to use my new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with my new TV and the excellent servic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician delivered and set up my 55" Samsung TV, connecting it to my other components. He turned it on and showed me the basics of operating the TV until I read the manual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service Was Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service people did a great job! They were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad crew mounted the 65” TV in our family room and also hooked up the new subwoofer we purchased with TV as well as the DVD player and the DirecTV. They made sure everything was operational and answered all of our questions. They were professional and helpful. Thank you!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They did install my TV quickly, to quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to use my previous mount, but everything was done very quickly. (One of the installers kept saying to the other guy to hurry up he wanted to leave before the rain started and that they had to drive back to Houma) The didn't take the time to show me the back of the TV and where my head phones were to be plugged in. One of the guys who installed my TV was very knowledgable. They just moved to fast for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Team is the Best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians delivered and set up our new TV on time. Were extremely helpful with explaining the features and training us. This review is nothing short of exceptional service, professionalism and friendliness. Great job to Best Buy and their teams of professionals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast/ painless hookup,easy remote control unit,very pleased with the professionalism of the installer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the geek squard did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the squad set up my smart tv & went over everything I needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did the lifting and carrying and taking away. Helped me learn about the TV. Very nice person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very knowledgeable technician ,worked fast and explained features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice TV stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I rent could not hang my tv on the wall and my cabinet was not long enough to use the legs on TV, This is perfect for the cabinet I have my tv on and love that it swivels. The guy from Geek Squad put it together in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected new televion.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Team were great. Personable, competent, informative, efficient and very neat. They were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend The geek squad for all your installmen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase of my TV was very easy with the help of the sales associate at Best buy. The geek squad came and installed my TV and hooked everything up for me and they were very friendly fast and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic service from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a new entertainment set built so needed a new tv and surround sound system. The techs that came to do the install were fantastic. Brian and Steve were able to thread cables and cords through the wall. They did not cut a bunch of holes in my new cabinet and all cords are out of site. Amazing job. We were very impressed. Thank you

    I would recommend this to a friend