Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Got tv set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am always happy with geek squad service. everything was installed correctly but for some reason the remote disconnected from the tv and i couldn't adjust the volume or mute butten. i called the tech and he came back and adjusted it . i appreciated it since i didn't have to put a claim in.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Best Buy Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will always have the Geek Squad to take care of my equipment and TV. They are courteous and very knowledgeable.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came on time and installed each tv on the wall and made sure they were centered correctly
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Arrived on time and provided info above and beyond
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech came on time, set up the television, answered all my questions and gave me a few hints and shortcuts for use with the television. Also, provided me with some suggestions making my new television experience a little easier.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
Fast, but needed instructions to do it myself !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The initial set up was good, but afterwards I had trouble. It would have been perfect if the technician could have left the instructions for me to do it myself!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geeks Rule
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was great. Set up all electronics and Hulu Live. Geeks Rule
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Setup was fast, efficient and complete.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the gentlemen left the TV was connected to WiFi and our dish service. All we had to watch TV :)
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad set up my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents delivered my TV and connected to other devices
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Hook Squad Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians did a great job of setting up our new TV.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Professional employees.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Employees were respectful of social distancing. Quick and efficient. Polite
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad replaced coffee maker with zero hassle!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with Best Buy membership. Replaced coffee maker with zero hassle!!!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad did a great job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Billie was great. Very knowledgeable. Explained everything very well.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did a really good job connecting our t.v. They were very knowledgeable and explained everything.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that did our installation were great. They made sure all of our needs were met before they left.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
tv set-up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two gentlemen who set up my tv were very well trained. Very helpful answering my questions. THANKS!!!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
OUTSTANDING Service and Knowledge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad did my installation and set everything up and it works PERFECTLY.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Best service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional people. Conducted themselves respectfully. Did a great job & were fast. Would use again.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
watever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent online store i love it very good highly recommended
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek Squad Installed TV quickly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad crew mounted the 65” TV in our family room and also hooked up the new subwoofer we purchased with TV as well as the DVD player and the DirecTV. They made sure everything was operational and answered all of our questions. They were professional and helpful. Thank you!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Sturdy mount, doesn’t require drilling into wall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A tv mount fora a smaller tv, installed to perfection by Mike and Mark, two GREAT Geek Squad technicians, has elevated my new tv so that a new sound bar will fit well under the tv. The mount was recommended by the guys and they were right. I am pleased with the whole process.
This review is from Add-On TV Setup, 55" or Smaller
I would recommend this to a friend