Customer Ratings & Reviews

I had to buy a new TV shortly after the pandemic quarantining began, and, as I would not be able to have my dad come set this one up for me, I knew I’d have to pay for the first time to have the Geek Squad do it for me. Needless to say, I was nervous, but after reading about the steps they woul take to protect my health, I felt better about it. The young man arrived to do the setup wearing a mask and gloves, as promised. He was very quick, yet thorough, and very friendly, as well, making sure I understood how the TV worked and answering any questions I had before h left. I would highly recommend the Geek Squad setup to anyone concerned about how to get their electronics installed during this pandemic.

Geek Squad notified me 15 minutes before arrival. Staff was knowledgeable, efficient, and courteous. Everything was connected correctly and quickly. Well worth the money for this service. Would highly recommend.

The service provided by the Geek Squad was excellent. The young men were very professional. Everything was done to my satisfaction! Will definitely be using this service in the future.

Not all Geek squad service people are the same. Some are thorough and others are not and I've had both. One problem is that because they know how to work these 'smart' tvs, they wiz through and I can't take in what they are saying or what I am seeing. The first tv I tried I wasn't taken through the settings for the picture quality which for me is the most important aspect of a TV. Later on my own, I found that they were lacking. If I had known that when the Squad was here, I would have had them take it back. After discovering that the picture settings weren't adequate, I had it picked up and looked for a Sony. I had been very happy with the picture settings on the 13 yr old Sony that I was replacing. I was not disappointed with the new Sony I bought. There could have been more time spent on showing me the settings...

Outstanding Service. First TV arrived damaged (not the fault of the delivery/setup guys-the exterior box showed no signs of damage or abuse). They promptly delivered a replacement and comped delivery and setup (on my entertainment center) and set it up to work with all my peripheral devices. Took time to explain features and answer my questions. Friendly service, quick work, very knowledgeable - a great experience. So happy I opted for setup by Best Buy

The guys did an excellent installation!! All I expected was them to bring the TV in and connect cable and ROKU to it. They went beyond!! Installed to my stereo system for excellent sound. They explained all of the remote changes to me!!

Service was great with putting together a cabinet and setting up a television, friendly knowledgeable staff

Excellent! The guys were knowledgeable, patient, friendly and professional! Can’t think of a thing they could have done better. Well done!

The guys came in and within fifteen minutes had my new TV installed and my old TV removed. Very efficient and just really good guys.

The guys quickly set up our new tv. They connected our Hopper, too. They were very professional and explained everything. Well worth the cost.

To: Best Buy Representatives, Portage MI store managers: Ryan #1: Our most recent TV improvement went especially well: Initially we spent time with 2-3 Best Buy Store agents, but Ryan#1 (Samsung representative) contributed substantially to the initial sale. He (and his store colleagues) were especially helpful and uncommonly patient with the depth of questions that arose as a by-product of this sale. The price drop(s) that apparently happened were also a substantial contribution to our decision. While we have purchased our last 5-6 TVs (and numerous other items) from Best Buy, this was a most memorable experience. Ryan #2: This sale was followed by a Best Buy in-home installation. Ironically it was a different Ryan that exhibited ALL form of prowess, experience (and patience) during this event. He addressed all form of questions and even left a business card to enable follow up questions as they occurred. He and his associate (helper) clearly exceeded any imagined expectation. Please do whatever is necessary to retain these valued representatives.

The Geek Squad installers were very professional and courteous while installing the TV. Also, they were good at explaining the process of operating the TV in simple terms after installation.

Geek squad individual who connected our television, sound bar and new cable box was excellent. Unboxed and positioned the TV, set everything up, and provided all information needed to operate new remotes, access Netflix, etc. and answered all of our questions. Extremely helpful and well worth the cost for people like me and my wife, who are not tech smart.

This was a great TV and it was a great price. The picture quality is fantastic and easy to operate. The Geek Squad did a nice job setting it up and explaining all the features to me.

The tech guys were very professional and knowledgeable. They did a clean job installing the TV above the fireplace without any cables showing. The were very patient with explaining how the TV worked with our new sound bar.

he knew the tv very well. set it up and showed me how to use it.he has very thorough and did an excellent job.

Kyle could not have been more professional, courteous and competent in the installation of the new TV, sound bar, blu-ray player and in getting the new remote to work flawlessly. He took the time to explain things thoroughly.

Was hesitant at first, but needed the help with setting it up and connecting it to other devices. Great men who came to set up, explain how everything works, all with a pleasant demeanor and excellent knowledge of technology with caring attitudes. Was very happy with the service.

When spending the extra for a 75" TV, somewhat of an extravagance for me, why struggle with installing it yourself? Let the pros deliver, hang it (I installed the wall mount), set it up, and neatly wrap the cables, then carry away the packing materials? Now, it is important to understand the levels of service. I did install the wall mount before TV delivery, and thought BB would mount the TV on the bracket. No, that requires the next level of service. They advised me upon delivery and I paid the extra at that time. I was happy to do it versus struggling to lift and align the 75" box. My back and my wife would have been very upset. These guys were professional, polite, and did not rush through it. Considering other services you might purchase in your daily life, it was an excellent value. Do it.

the agents hooked up tv set up all options, answered all questioins, ,very courteous,knowledgable friendly