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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 380 Showing 7,581-7,600 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad is impressive!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Erik was very good at doing his job...very thorough and quick and answered my questions and gave me advice about operating my tv. He also advised me about getting a soundbar because the tv sound system was not good enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted tv and connected all my devices quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, friendly and very knowledgeable. Would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job setting up the TV. However, he did not immediately have a connection wire that was needed. He found one and was able to use it. I still give him 5 stars. He explained everything well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup everything, connected to Internet, short, but adequate, lesson using remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a good team that worked well together and communicated very well and we're all about the customer and getting things taken care of for my needs. And the delivery is actually early and committed a really nice ending of the day for me to get things done thank you delivery team.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad didn't like my internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents delivered my TV and took away my old one. Agents set up my TV but had a lot of problems with my internet server

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Television set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased television set up by the Geek Squad. I was happy with the setup and demonstration provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dey my Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, polite, efficient, and friendly service. I would recommend the Geek Squad (specifically from Panama City) for any installation or in house service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tv install.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon and Scott installed, set up and carried away my 65 inch tv. Wonderful!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad missed the mark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just needed to TV setup, programmed and connected to the receiver, Apple TV, etc. the installer said it was ready but we had to call and request they come back. We then learned that it was separate setups for audio snd video which meant 2 install charges. We were not hanging it, not installing a mount just setting it up. We have used them many times before and never had any problems. They resolved it but it took twice as long and costs more than originally planned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jay called me the morning he was scheduled to tell me the approximate time he would arrive. He called me when I was he next appointment and told me when he arrive. Jay was on time, knew what he was doing and removed all trash. I needed 9 calves;wires with my old TV. Jay was able to eliminate 7! He was very pleasant and answered my questions. When he left he told me to call and ask for him if I had any problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up was efficient and thorough. They explained the features of my new tv and noise cancelling headphones very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of 65" Samsung NeoQLED 8K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians did a great job of unpacking the TV and assembling its stand. They also made the wireless connection to my Xfinity modem/router, installed the apps I wanted, and showed me how to use the TV's remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daniel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected our new TV and answered all of our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a rather difficult 85" mount through a metal framed wall them into concrete block. The Geek Squad gents were fantastic from start to finish with product suggestions, mounting the brackets for the screen and Sound Bar, then programing all the peripherals that made the installation a great success. These guys know their business and aren't afraid to show up and complete the project.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad men were very professional and courteous. Appreciate that this service is available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solved my technical problems quivkly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up and hooked up everything to my tv. Explained usage to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Qick tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job well done in minutes ans set up done quickly for good seeing tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job! in and out. they replaced the old mount and put up the new one. Since the initial mount was recommended by the store (it could not hold my TV) they reimbursed me for it! People love saving money online but i'll tell you - there are some things that you can not save on and being able to go to a store for these things is why I would rather pay a few extra bucks at BEST BUY vs buying on AMAZON and hoping nothing goes wrong. JUST MY OPINION

    I would recommend this to a friend