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Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 382 Showing 7,621-7,640 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was just awesome tv works great service was excellent!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 90$ I had geek squad come to my house and professionally install my flat screen. Very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    total tech lg tv install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    called when on his way was on time very experienced at his job helped me with apps to download to tv for stars and lg channels told me to call him if I had any problems but everything worked just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a good team that worked well together and communicated very well and we're all about the customer and getting things taken care of for my needs. And the delivery is actually early and committed a really nice ending of the day for me to get things done thank you delivery team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV connect great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient knowledgeable was able to connect all components

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad worked quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and was very professional and hooked up my new tv to my sound system and my cable box and also explained how everything worked together and how to operate my system. They were experts in their field and I would recommend them to my friends however I would like to mention reaching anyone at Best Buy’s is impossible and I tried to many times!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad techs were terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs were on time, very helpful and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did Job WELL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent performed the Required Tasks Well and did Superior Work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad taught an old dog new tricks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was totally confused with our new Samsung TV. No wording on remote and smart tv set up - wow. Cameron from the Geek Squad set everything yup and took the time to make sure I understood the set up and functions and synced our cable remote and soundbar remote to make everything easier. I would never buy a TV anywhere else. The extended warranty is affordable and the setup cost well worth it. Thankyou

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe delivered the TV, was efficient and very knowledgeable. Answered all questions we had without hesitation. Jared fixed up our printer, absolutely a sweetheart. He knew we were having difficulty with a delivery and called later that evening to see how we made out with it. Thank you Jared the world needs more people like you!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt, professional and polite service as usual

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    prompt, professional & polite service On time, knew what he was doing and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crisp picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to have Geek Squad come out to put it together. But the picture quality and sound are crisp and clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless and very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very timely install and very knowledgeable regarding products. Was very open to answer questions throughout

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivery & installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived as scheduled to delivery and install tv. Attached all connections and very helpful in explaining how to use upgraded (smart unit) tv, answered all my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mary Likes her New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far ITS A GOOD QUALITY PRODUCT GREAT PICTURE AND Netflix AND AMAZON PRIME TOO

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perhaps could have done myself, but was worth to have it done correct and not have to worry about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad mounted my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent did everything right. very professional and nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help when I needed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just getting back from the hospital I was not physically able to connect and set up my new television. I called the Geek Squad and they gave me an appointment and sent Chris out to unboxed the television mount it on my wall connect and program it. Chris first explained what he was going to do it then did it in a very polite and professional manner. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great Geek guys! First delivered tv was defective which Travis immediately pointed out and ordered replacement. Jason delivered replacement and was super nice changing my appointment time to accommodate a doctors appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick installation of our tv & a new router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected our TV to all our devises and our various apps.They also recommended a new router which we purchased(the one they recommended was on sale to!) This improved our WI-FI for all of our devises and TV's.We use to have trouble with our I-phones in the basement but not any more.Over all they did a great job and answered any and all questions that we had.

    I would recommend this to a friend