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Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 384 Showing 7,661-7,680 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad installation..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and no problems. Instructions on operation were adequate to need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arthur was /is wonderful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arthur did a complete and fully satisfying job of installation for us.Top Notch!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tom from the Geek Squad was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tom from the Geek Squad was very professional and did a great job setting up my new 43' Sony TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Great service and outstanding personnel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Are Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul (from the Geek Squad) and his #2 arrived on time, determined what we needed done, and where we wanted it done, and proceeded to do exactly what we wanted. They were efficient, effective, and most importantly, they were personable. We couldn't be more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent tv andvtge geek squad was on time and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up and installed new Samsung ultra HD television along with my other components with no problems at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents setup TV connected cable, showed me how to navigate built in apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic service from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a new entertainment set built so needed a new tv and surround sound system. The techs that came to do the install were fantastic. Brian and Steve were able to thread cables and cords through the wall. They did not cut a bunch of holes in my new cabinet and all cords are out of site. Amazing job. We were very impressed. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV and speaker sept up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent confirmed his arrival time and set up the new TV very quickly. He also spent time explaining how a "smart TV" worked. His advice and suggestions were very helpful. He also set up my new Sonos speakers which deliver a great audio experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Topnotch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficiently done, neat, no clean up by us, very satisfied with the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We received the best service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new TV from Best Buy and hired the Geek Squad to come out and mount it on our wall and put in a strip to hide the cords. They were very efficient and also installed a new disc player (which we bought direct from them since we forgot to get it when we were in the store!). They also went through everything thoroughly, including the new universal remote control. Very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, dependable service. Excellent in terms of showing how to operate remote which at first appeared complicated. Spent as much time with us as necessary to show all the features and functionality of tv. Glad Chis was the person who came.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb Geek Squad Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guy was very helpful in setting up the new 4K Sony TV and explaining everything to my parents.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Always check.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who actually installed the two wall mounts were great. The people in the Grapevine TX location were sorely lacking. I had to return because the first person scheduled the installation at my OLD address (I was moving). When the two installers showed up I found out that I was over charged. I was charged for mounting and full hook up to include apps, etc. be careful

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was amazing, the installer was very knowledgeable and made sure we had the correct wall mount fir the room and tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony OLED tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job setting up my new Sony tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect! They did a great job, we’re on time, answered any questions I had and were very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PICTURE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SAMSUNG NU8500. HAD IT INSTALLED. COULDN'T BE HAPPIER WITH THE JOB OR CHRIS THE INSTALLER '

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed my TV efficiently & quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent helped mount the wall mount plus mounted TV & set up my fire stick.

    I would recommend this to a friend