Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Geek squad installation..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time and no problems. Instructions on operation were adequate to need.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Arthur was /is wonderful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arthur did a complete and fully satisfying job of installation for us.Top Notch!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Tom from the Geek Squad was excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tom from the Geek Squad was very professional and did a great job setting up my new 43' Sony TV.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Great service and outstanding personnel.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geeks Are Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paul (from the Geek Squad) and his #2 arrived on time, determined what we needed done, and where we wanted it done, and proceeded to do exactly what we wanted. They were efficient, effective, and most importantly, they were personable. We couldn't be more pleased.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent tv andvtge geek squad was on time and efficient
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad is the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up and installed new Samsung ultra HD television along with my other components with no problems at all.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents setup TV connected cable, showed me how to navigate built in apps.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Fantastic service from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a new entertainment set built so needed a new tv and surround sound system. The techs that came to do the install were fantastic. Brian and Steve were able to thread cables and cords through the wall. They did not cut a bunch of holes in my new cabinet and all cords are out of site. Amazing job. We were very impressed. Thank you
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad TV and speaker sept up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent confirmed his arrival time and set up the new TV very quickly. He also spent time explaining how a "smart TV" worked. His advice and suggestions were very helpful. He also set up my new Sonos speakers which deliver a great audio experience.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Topnotch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Efficiently done, neat, no clean up by us, very satisfied with the work.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
We received the best service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a new TV from Best Buy and hired the Geek Squad to come out and mount it on our wall and put in a strip to hide the cords. They were very efficient and also installed a new disc player (which we bought direct from them since we forgot to get it when we were in the store!). They also went through everything thoroughly, including the new universal remote control. Very professional and knowledgeable.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great Geek Squad Service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick, dependable service. Excellent in terms of showing how to operate remote which at first appeared complicated. Spent as much time with us as necessary to show all the features and functionality of tv. Glad Chis was the person who came.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Superb Geek Squad Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech guy was very helpful in setting up the new 4K Sony TV and explaining everything to my parents.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 2 out of 5 stars
Always check.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people who actually installed the two wall mounts were great. The people in the Grapevine TX location were sorely lacking. I had to return because the first person scheduled the installation at my OLD address (I was moving). When the two installers showed up I found out that I was over charged. I was charged for mounting and full hook up to include apps, etc. be careful
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek squad was knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was amazing, the installer was very knowledgeable and made sure we had the correct wall mount fir the room and tv.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Sony OLED tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad did a great job setting up my new Sony tv!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad is great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect! They did a great job, we’re on time, answered any questions I had and were very efficient.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
GREAT PICTURE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SAMSUNG NU8500. HAD IT INSTALLED. COULDN'T BE HAPPIER WITH THE JOB OR CHRIS THE INSTALLER '
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
installed my TV efficiently & quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent helped mount the wall mount plus mounted TV & set up my fire stick.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friend
