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Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 385 Showing 7,681-7,700 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad reconnected wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reset my WiFi connection due to black outs from power surges from hurricane

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were courteous, respectful of our property and took the time to fully explain everything to us. Ordered tv online on Saturday and they were here on Sunday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job, and showed me some good tips. Very knowledable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad efficient with tv installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very efficient. It took only about 20 minutes to disconnect the old and install and connect the new tv. They did not have the connection wire for the VCR but looked it up on Amazon and showed me what to order. They took the old tv away and cleaned everything up before they left and showed us how to use the remotes, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a job well done. The professionalism was superb. I will always use geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very knowledgeable technician ,worked fast and explained features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cody was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody Fontaine was the epitome of professionalism and helpfulness when he came to set up our TV and link it to our universal remote. He clearly explained all facets of the TV's operation as well as those of the remote, and he patiently answered all the questions we posed to him. His instructions were spot-on. We haven't had a single problem accessing and/or operating either the TV or the remote. The Geek Squad should clone Cody.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They made it fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great young men did a fine job putting it up it was hard getting it up with the cable receiver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted tv and connected all my devices quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the TV on the stand and connected it to the Blu-ray player, sound bar and cable box. Because of a cable wiring issue could not get TV to work until AT&T came out to fix it. Did not get good directions on how TV was supposed to work with cable & new remote. Because TV did not work without cable the agent seemed to be in a hurry to leave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation Excellent Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job installing the TV in a very professional and quick manner. I am so happy and pleased with the work they do. they also provide additional information regarding reception, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the geek squard did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the squad set up my smart tv & went over everything I needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service Was Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service people did a great job! They were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful installation by a great agent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed my old TV and replaced it with this new Samsung. He connected everything and made sure I understood the various features and also insured my streaming services were accessible to me. Did a tremendous job and was extremely pleasant to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eric

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job of hook up and were very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV and it is working well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Experience. TV works fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV came on time. Setup tech was fine. There are no problems with the TV so far. Good Job!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They did install my TV quickly, to quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to use my previous mount, but everything was done very quickly. (One of the installers kept saying to the other guy to hurry up he wanted to leave before the rain started and that they had to drive back to Houma) The didn't take the time to show me the back of the TV and where my head phones were to be plugged in. One of the guys who installed my TV was very knowledgable. They just moved to fast for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service from the Geek Squad TV Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent did a very good job connecting and setting up my new Sony 43” Class X80K Series LED 4K HDR Smart Google TV. He arrived right on time, was courteous, and answered all my questions efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installers where down home types explained things in the simplest examples and very freindly

    I would recommend this to a friend