Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Surpassed my expectations with the Geek squad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentlemen were on time, early in fact. Went above and beyond my expectation.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service people were polite and professional. They answered all my questions. Setup was a breeze
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Wonderful installation by a great agent.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent removed my old TV and replaced it with this new Samsung. He connected everything and made sure I understood the various features and also insured my streaming services were accessible to me. Did a tremendous job and was extremely pleasant to deal with.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad TV set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our technicians were very professional and dis an awesome job!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my TV quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went from a 32" to a 55" and couldn't be happier! Samsung makes great tv's and watching things that are 4k on a 4k TV doesn't get any better! Fred from Geek Squad showed me that and told me when you're in the store that's why all the TV's look so good. It's true! It was great working with Fred and I would recommend his services to anyone.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Knowledgeable rep
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are so glad we had the Geek Squad connect our equipment. It was hooked up quickly and efficiently.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great work, fast, timely and clean.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time, clean and knew what they were doing. Took the old tv too.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Samsung s90d 77"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent employees very profesional ,smart and gentlemen great skill ,work quickly
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Geek Squad tech good, but not fully trained
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An almost perfect experience. The Geek Squad member was pleasant, and professional throughout the visit. When done, my tv remove would not control the sound. He advised it was probably broken because of age. After contacting Direct TV, I found out that the remote was obsolete for the new TV. I feel that the Best Buy guy should have recognized that. Otherwise, I could not have had a better experience.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
The geek squad installed my TV quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed my TV and set everything up efficiently.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived on time. Quick installation. Did much more than necessary. I would definitely use them again.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Installing my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad set up my tv very quickly and smoothly.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He arrived early and called before. Very pleasant and knew what he was doing. Did a great job.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was awesome... helped me understand my TV... thanks
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad TV and speaker sept up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent confirmed his arrival time and set up the new TV very quickly. He also spent time explaining how a "smart TV" worked. His advice and suggestions were very helpful. He also set up my new Sonos speakers which deliver a great audio experience.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Set up TV and sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent excellent excellent excellent professional
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Service & Knowledge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our installer did a fantastic job.. alerting us to what would make the experience better
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
The two-man crew were excellent.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The men were courteous and knowledgeable. I would use them again if needed.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad setup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV setup was prompt, efficient and well done of our new LG TV. We are very satisfied.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Friendly service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was done quickly and professionally. Geek squad installer was helpful and friendly.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friend
