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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 386 Showing 7,701-7,720 of 18,776 reviews
  • Rated 5 out of 5 stars

    Surpassed my expectations with the Geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were on time, early in fact. Went above and beyond my expectation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service people were polite and professional. They answered all my questions. Setup was a breeze

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful installation by a great agent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed my old TV and replaced it with this new Samsung. He connected everything and made sure I understood the various features and also insured my streaming services were accessible to me. Did a tremendous job and was extremely pleasant to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technicians were very professional and dis an awesome job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a 32" to a 55" and couldn't be happier! Samsung makes great tv's and watching things that are 4k on a 4k TV doesn't get any better! Fred from Geek Squad showed me that and told me when you're in the store that's why all the TV's look so good. It's true! It was great working with Fred and I would recommend his services to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable rep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so glad we had the Geek Squad connect our equipment. It was hooked up quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work, fast, timely and clean.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, clean and knew what they were doing. Took the old tv too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung s90d 77"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent employees very profesional ,smart and gentlemen great skill ,work quickly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad tech good, but not fully trained

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An almost perfect experience. The Geek Squad member was pleasant, and professional throughout the visit. When done, my tv remove would not control the sound. He advised it was probably broken because of age. After contacting Direct TV, I found out that the remote was obsolete for the new TV. I feel that the Best Buy guy should have recognized that. Otherwise, I could not have had a better experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The geek squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV and set everything up efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. Quick installation. Did much more than necessary. I would definitely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my tv very quickly and smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He arrived early and called before. Very pleasant and knew what he was doing. Did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was awesome... helped me understand my TV... thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV and speaker sept up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent confirmed his arrival time and set up the new TV very quickly. He also spent time explaining how a "smart TV" worked. His advice and suggestions were very helpful. He also set up my new Sonos speakers which deliver a great audio experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TV and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent excellent excellent excellent professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service & Knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer did a fantastic job.. alerting us to what would make the experience better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The two-man crew were excellent.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were courteous and knowledgeable. I would use them again if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV setup was prompt, efficient and well done of our new LG TV. We are very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was done quickly and professionally. Geek squad installer was helpful and friendly.

    I would recommend this to a friend