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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 388 Showing 7,741-7,760 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad did an excellent installation setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 24" LG TV is great. Picture is better than I expected for a small unit. The sound is outstanding. The Geek Squad set it it up for me in short time. I highly recommend this LG to anyone interested in a smaller TV for a bedroom, library room, dorm room, or whatever. Nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring bell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ion time and did an excellent job..polite and informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional,Patient, Knowledgeable, and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They pretty much were the best 2 people I have ever had working in my home in any capacity. I was so grateful for the purely positive experience and also kinda surprised if I am being honest. Great workers are difficult to find, especially these days. Their work ethic was exceptional. Thank you Robert & Bryan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up tv and connected it showed me how to operate it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the TV on the stand and connected it to the Blu-ray player, sound bar and cable box. Because of a cable wiring issue could not get TV to work until AT&T came out to fix it. Did not get good directions on how TV was supposed to work with cable & new remote. Because TV did not work without cable the agent seemed to be in a hurry to leave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents put the TV on the stand and connected everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All went very smoothly and I am quite satisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No mounting was necessary and the installation was quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick fix to initial 3rd party install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My initial delivery and install by a third party was not complete (the tv stand was installed incorrectly). Geek Squad prioritized the appointment to correct the issue and the technician was fast and knowledgeable and the problem was quickly repaired with minimal disruption.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job - knowledgeable, patient - much appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient and thorough.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam did an awesome job setting up our new tv and hooking up our computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    In the end, things worked out well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third party installation was a disaster. Only three screws to hold stand and they were stripped. Could not install remote. Said that the remotes only work 50% of the time. Wished that Best Buy did not sell Harmony remotes. They never work. Had 21 year old daughter trying to fix. Kept my old TV for himself. Geek Squad came out, but TV had to be replaced. They did get the remote to work quickly. The TV was replaced on the third try by the Geek Squad. Third party installation should not be used when remotes are to be installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, dependable service. Excellent in terms of showing how to operate remote which at first appeared complicated. Spent as much time with us as necessary to show all the features and functionality of tv. Glad Chis was the person who came.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is always on the money with the quality of skills and level of professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and purchase price. The installer was very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time, quick and easy, and am glad I spent the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery of the Appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were great. Very courteous, and professional. They explained the different need to know points on the appliances. I will say this about the scheduling process, I was notified of 2 different time slots for my delivery. Needless to say, I stayed home all day waiting for delivery. This process needs some work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A step above

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality and expertise of the installation is what everyone ha come to expect from Geek Squad. The product itself exceeded my expectations LG 60" 4K. The picture and sound quality were steps above the Sony I had. Good product at a good price the quaity the quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    on time and finished quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hector was on time, set everything up and was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    couldn't have gone better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent patient performance (installation) by a true professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV installed painlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt, professional, and efficient. When I had a subsequent problem, they returned and showed me how I had gotten lost in using the system. They also gave me great guidance on how to upgrade my equipment to resolve an issue with my speakers.

    I would recommend this to a friend