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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 389 Showing 7,761-7,780 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted and suggested positions. Well qualified Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and Helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time and set up our 55” LG Oled TV in less than 45 minutes. Once set up it was programmed to coordinate with our WIFI and other connections. Once completed I was given clear instructions with hands on help ensuring I would be able to operate everything successfully. Of course there’s a learning curve but I’ve been able to do the things I want fairly easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job installing my new TV & attaching all of my extras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech went above and beyond to make th installation great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience w/TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV tech was so very knowledgeable and such a friendly person. Really helped a "non-techie" to understand how to navigate my TV. Arrived on time and installed in a short amount of time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couch potatoe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Young lady that delivered and set up new TV was very pleasant and made sure everything was working as it should before she left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The team was very professional and competent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected the TVs to all devices successfully and promptly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kurt was a very friendly, knowledgeable Geek Squad representative. He took care of all my needs while setting up my new TV, and his instruction on how my TV/remote works was excellent and thorough. His attention to details was outstanding and I was totally pleased with his service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was installed and configured correctly. Good price for someone who needs this done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up was easy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having this tv delivered and set up with the Geek Squad was an easy decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick service and very thorough with their explanations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time. I found them courteous, competent, and knowledgeable. Although they were technical savvy, they treated me with respect, continued to ask me if I was satisfied, or needed explanation or assistance of any kind. They were careful, and made sure that everything was connected, and working properly before leaving (taking the no longer needed box & contents with them).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite set up men,they did a very good and neat set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy delivery and set up by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a straight forward delivery of an OLED TV. The squad moved my old plasma upstairs and placed it as requested. The new OLED was unboxed and set up as expected on an entertainment center. The squad went through the TV features with me and assisted me with all my questions. Great service provided!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very precise. Knew exactly what he was doing. Could answer all questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional crew. Got the installation done quickly and was very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome! On time, warm and friendly, competent, thorough, explained what they were doing and why. Informative and kind. We enjoyed the experience so much, really enhanced the enjoyment of our big screen TV purchase which was for my 101 year old mother in law who also enjoyed them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ricky was my service tech, and he couldn't have been better. Extremely friendly and professional. It was a real pleasure having him in my home. I am very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, polite & very professional. I would recommend him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted and connected TV quickly and professionally

    I would recommend this to a friend