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Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 389 Showing 7,761-7,780 of 18,776 reviews
  • Rated 4 out of 5 stars

    Satisfactory setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad crew deilvered and set up my TV and made sure it was working. However, I felt like I had to ask almost all the questions about how to operate the TV with the new remote. They did not offer additional assistance other than making sure everything was working. I had many questions after they left that I feel like that I feel they could have provided the information for. I am still trying to learn the TV features and the remote features...which is much harder than having them provide the info. while they were here. My advice is ready with any questions before you let them leave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Teach

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my Sony 65 inch TV and set it up. They also took my old television. I am very happy with their work and also am pleased with Total Tech. If I have a problem they will come and help me, no matter how simple or complex. This is very helpful for a 78 year old women.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Angel the technician was amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Angel the technician set up all of my equipment. TV, sound bar, DVD/CD player, etc. programmed all of the streaming services. Gave me a lesson. Very patient. Removed all of the old appliances for recycling. She was delightful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the Price for Big Items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys promptly unboxed my new replacement set, repacked the defective unit and saw that the new set was operational.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eat friendly COVID safe. Did a great job of setting up my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with the set up of my 65 inch Samsung tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dane was helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dane took the time to explain all the features of this new set; he could not have been more helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They mounted my tv to the wall very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and safety conscience. They were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excel job helping me set up and use my new Samsung 43” 8000 series LED UHD TV in my bedroom. He took the time to go over with me all the services it offered. He was very patient! Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a rather difficult 85" mount through a metal framed wall them into concrete block. The Geek Squad gents were fantastic from start to finish with product suggestions, mounting the brackets for the screen and Sound Bar, then programing all the peripherals that made the installation a great success. These guys know their business and aren't afraid to show up and complete the project.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad come out and install my flat screen on the wall. Great service & good looking work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad top notch delivery and installation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered and installed the TV and hooked it up to our devices. They discovered, however, that our WIFI signal wasn't strong enough to connect to the TV given where it was located in our old house. They offered to make recommendations for a new one and to come back at no additional cost to hook it up if we wanted. We agreed. Very pleased with the services provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, efficient, got the job done! Would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed 2 tv's

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation on 2 TV's was the best hands down over even handymen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician mounted our new TV and showed us how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jay called me the morning he was scheduled to tell me the approximate time he would arrive. He called me when I was he next appointment and told me when he arrive. Jay was on time, knew what he was doing and removed all trash. I needed 9 calves;wires with my old TV. Jay was able to eliminate 7! He was very pleasant and answered my questions. When he left he told me to call and ask for him if I had any problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that delivered and installed our new 85" tv were super great! They kept in touch with us about what time they would be at our house and when they got there they were very careful bringing it in and then installing it. They made sure we were shown all about it before they left. I would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech. Were fast and friendly took time to explain everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well. Employees were wonderful! Install went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg g3 oled 77inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the stand and it awesome they had a deal if got the tv you got the stand for free best buy is awesome best buy was very professional when they installed my 77inch g3 oled keep up the good work

    I would recommend this to a friend