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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 390 Showing 7,781-7,800 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV delivery and set-up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job setting up the TV and other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service from the Geek Squad who removed our old tv and set up our new one. Professional, kind, considerate and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job done on a timely manner. Knew his stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100" Hicense u8k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, fast and professional. Both delivery teams were great and seemingly easily managed the 200lb tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money. System set up was completed in no time and everything working perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed tv and educated me on how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with the work, as well as the professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad install makes sense.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents did an excellent job. They neatly secured all wires and removed all trash from the install. They answered all questions from my wife and I and showed us how to operate the new tv. They even hauled my old heavy tv away. This was well worth the cost and it even warranties the tv for two years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came and got my TV setup with all my consoles and media players. Very professionally done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad setup my new tv and connected all my devices to my tv and the web. They even replaced my HDMI cable that was defective at no additional cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were experienced, very friendly, and professional. Didn't take them long and they were on time too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    total tech lg tv install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    called when on his way was on time very experienced at his job helped me with apps to download to tv for stars and lg channels told me to call him if I had any problems but everything worked just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well we are not fine yet. Something to do with Samsung being down at the time of set up. They are coming back Sunday to finish

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    floor manager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam the floor manager was very helpful, took me back and showed where the 25 ft Cat-6 network cable was and informed me as to how to get my new washer and dryer hooked up through Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let the geek squad handle it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I let Best Buy install my new 47 inch Sony TV. Good investment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job of setting the TV up Also, help explain the features of the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Talked me through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great help connecting my tv. Had a few questions that were answered perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removal setup and installation was above and beyond expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team, professional, efficient, explained installation.My go-to for anything tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived as scheduled, efficiently unpacked and set up both 77" OLED Samsung and soundbar. We were very satisfied.

    I would recommend this to a friend