Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 391 Showing 7,801-7,820 of 18,776 reviews
  • Rated 5 out of 5 stars

    So happy I did this!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and fast set up! The two who came out to my house were very friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they knew what they were doing and always confirmed with the client anything that they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and knowledgeable. Installed my TV quickly and they were very helpful in setting the connections and use of the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing my tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my tv very quickly and smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional,Patient, Knowledgeable, and Efficient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They pretty much were the best 2 people I have ever had working in my home in any capacity. I was so grateful for the purely positive experience and also kinda surprised if I am being honest. Great workers are difficult to find, especially these days. Their work ethic was exceptional. Thank you Robert & Bryan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tommy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex from Reno NV delivered and setup our Samsung S90C TV. Called us to deliver early and did an amazing job. Spent time with us to help with settings. Will recommend him to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv efficiently

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents hooked up to and patiently showed me how to operate it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job, however they weren't very personable. Came in set up TV and gone. Removed box and packing material after they set-up TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two members of Geek Squad were very friendly, while being extremely professional. Great Service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent delivered on time and did an excellent installation for TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad checked my AVR/TV connections

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped to check my setup and made sure everything was connected correctly. My problem had to be referred to Sony. He very thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV INSTALL

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job! in and out. they replaced the old mount and put up the new one. Since the initial mount was recommended by the store (it could not hold my TV) they reimbursed me for it! People love saving money online but i'll tell you - there are some things that you can not save on and being able to go to a store for these things is why I would rather pay a few extra bucks at BEST BUY vs buying on AMAZON and hoping nothing goes wrong. JUST MY OPINION

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a 32" to a 55" and couldn't be happier! Samsung makes great tv's and watching things that are 4k on a 4k TV doesn't get any better! Fred from Geek Squad showed me that and told me when you're in the store that's why all the TV's look so good. It's true! It was great working with Fred and I would recommend his services to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were friendly, professional, and knowledgeable. Set-up of my 65 inch tv and connection of soundbar was done efficiently and they took time to answer my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Setup and demonstrated clearly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad swapped out existing TV, and cable/DVR and hooked up new TV. Remotes were programmed and the TV functionality was demonstrated. All good on this front

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of installing, setting up and explaining to me my 2 new smart TV's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy delivery and set up by the Geek Squad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a straight forward delivery of an OLED TV. The squad moved my old plasma upstairs and placed it as requested. The new OLED was unboxed and set up as expected on an entertainment center. The squad went through the TV features with me and assisted me with all my questions. Great service provided!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient and knowledgeable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted and connected my tv to all devices. Were very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents had the tv up and working very quickly. Tool time to w me the ropes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technicians were very professional and dis an awesome job!

    I would recommend this to a friend