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Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 393 Showing 7,841-7,860 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek installers were punctual, professional, and did a great installation install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job fast and quick polite and friendly neat and well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to the house and got everything set up for us, no issues and made it easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up tv and connected it showed me how to operate it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery of the Appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were great. Very courteous, and professional. They explained the different need to know points on the appliances. I will say this about the scheduling process, I was notified of 2 different time slots for my delivery. Needless to say, I stayed home all day waiting for delivery. This process needs some work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set Up Is A Great Convenience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is reassuring to have a tech install the product and verify that all is in order before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad install makes sense.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents did an excellent job. They neatly secured all wires and removed all trash from the install. They answered all questions from my wife and I and showed us how to operate the new tv. They even hauled my old heavy tv away. This was well worth the cost and it even warranties the tv for two years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional did a great job installing my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad on time New exactly what to do Professional great guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad did an excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up devices. Don't know what more you want me to say. They did a great job of hooking up the devices and explained what they did. Some of these surveys are ridiculous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV set-up was quick and easy. I would recommend to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents put the TV on the stand and connected everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new 85 inch TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of my new TV went extremely great and I’m appreciate they went through all of the options with me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this 65 inch tv because of its great picture. I am satisfied with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Poor telephone service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially getting in touch with the GEEK SQUAD was a nightmare. We were way less than satisfied with the response to calling the contact number and still recommend that BEST BUY add more real live people inside the United States.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Techician was extremely helpful with the entire installation process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers followed the CDC guidelines and were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up experience. Kolby is very friendly, efficient and explains things to me. I highly recommend the Geek Squad. It is the reason I bought my TV at Best Buy. I couldn’t install myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55 inch TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was professional, timely, knowledgeable, and certainly knew their craft well at installing a 55 inch TCL television above my fireplace on a mounting. This television has so much clarity, and manipulating the remote is very easy. The Geek Squad was very precise at their measurements when installing the television, and the viewing is great! I would hire the Geek Squad again in a heartbeat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very fast & knowledgable I would recommend them for everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A step above

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality and expertise of the installation is what everyone ha come to expect from Geek Squad. The product itself exceeded my expectations LG 60" 4K. The picture and sound quality were steps above the Sony I had. Good product at a good price the quaity the quality

    I would recommend this to a friend