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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 395 Showing 7,881-7,900 of 18,775 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Rep came out to the house and did a great job in getting my TV back up and playing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very efficient and patient with all of our questions. He made sure we understood how to work everything with the TV before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    on time and finished quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hector was on time, set everything up and was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT EXPERIENCE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went smoothly. Very knowledgeable and professional installer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service very professional I would recommend for anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED OUR NEW TV VERY PROFESSIONALY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 65" TV was delivered at the specified time by two VERY COURTEOUS YOUNG MEN. They did the set up quickly and with very professional knowledge. We have been 100% satisfied with our product and with the service. KEEP UP THE GOOD WORK!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who came was very efficient, helpful, and pleasant. He answered all questions and concerns we had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my wife's new TV and DVD installed in a jiffy. All of them running from one easy to use remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All is good!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was seamless for the experienced Geek that was sent to my home. Very Impressive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my tv, answered all my questions, arrived on time. Service was excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that set up my TV wAs awesome. They made sure all aspects worked before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted and connected TV quickly and professionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65” Sony OLED television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two individuals who set up my television and hooked up my surround sound etc are a credit to Best Buy. Very knowledgeable and professional with the work they performed and explained everything along the way. Recommend highly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed tv and educated me on how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patience with an elderly client

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech carefully explained to us how to use the features of the tv and he straightened up our DIY setup. AND returned a call on a question that arose after the had left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price for first time smart tv purchase. Tech was great at teaching me how to use it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    couldn't have gone better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent patient performance (installation) by a true professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great except the headphones are not connecting with the TV. Would like a follow up to get them connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV/sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake and Cole were awesome! They were both professional and did an excellent job installing the mounting bracket and sound bar. Cole was in training and Jake was giving him great instructions and leading him to be a top agent. His patience and leadership skills are to be commended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient and thorough.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam did an awesome job setting up our new tv and hooking up our computer.

    I would recommend this to a friend