Customer Ratings & Reviews

The tech guy set up our smart tv and showed us how to use the controls. We have had the same tech guy on three occasions, and he is knowledgeable, friendly, and very helpful.

Your technicians were on time, pleasant and professional and knew what they were doing. They had my whole set up complete in a minimal amount of time and answered any and all questions myself and wife had. They cleaned up and left my house just the way it was when they came. We are very happy with the service we received.

Geek squad individual who connected our television, sound bar and new cable box was excellent. Unboxed and positioned the TV, set everything up, and provided all information needed to operate new remotes, access Netflix, etc. and answered all of our questions. Extremely helpful and well worth the cost for people like me and my wife, who are not tech smart.

The agents took away my old TV and mounted my new 65 inch Samsung in remarkably fast time. They skillfully reconnected all devices including my Blu-ray player and Dish Network. They made sure that I was able to pair up all remotes and even walked me through getting online with the several apps that I already have. They provided tips and suggestions on how to achieve a better picture as well. They were very courteous and cleaned up after themselves taking the TV box with them. They gave me a number to call should I need any additional help, which I did not. I was very impressed with these two individuals - their professionalism and patience. I highly recommend installation by the Geek Dquad. Without hesitation, I give them five stars!

The delivery and connection were efficient and everything went well.

Loved the set-up Geek Squad Service! Brett Bradford and his team were excellent. They told us our best options for our set up and were well prepared. They installed the tv quickly, and neatly. After hooking up the cable and putting in the apps for me, they were very patient and helped me to understand how to use the tv, remotes and apps. They were all patient, well informed and professional. So good to meet great people.

The installers took great care to set up my tv, were very polite, professional and on time. The set up was involved and they did a good job. I was very satisfied with their performance.

Everything was set up including my tv remotes, Netflix and Prime Video apps and television on my Comcast equipment. My old TV that was not "smart" was taken away. It was well worth the additional cos for this service. I also bought extended service on my new TV the Geek Squad was present.

The technician was on time and very experienced and proficient. He took care to insure that I was comfortable with the operation of the TV.

They arrived as scheduled, wore masks and installed our new tv quickly and efficiently as well as explained how to use the new remote. They set up the streaming services that we needed and cleaned all areas that they touched. I highly recommend the Geek Squad.

The agents were extremely knowledgeable and professional. They followed all covid guidelines to a tee making my wife feel very comfortable. When purchasing a large tv this is the only way to go..excellent service.

my tv was set up and they made sure that i understood how to work the remote before they left. they adjusted the color and made sure i was happy with the picture. they called ahead of time to make sure it was okay to come early and left a number for me to call if i had problems.

The two fellas who delivered and set up my new Samsung TV were most efficient, helpful and complete. I just hope that if I ever need The Geek Squad in the future, I will get the same guys. They were great with answering all my questions and took great care with the clean-up and disposal of the old TV. Thanks, Best Buy!

Best Buy stull has GOOD customer service. They help you with whatever you need before the purchase. Are on time for the install. Set it up completely....the whole job, clean up and make sure you are ready to go and know how to use it! And they don't disappear if you have any ussue come up under warranty or trouble-shooting. I would absolutely recommend any service in their customer service genre.

There's no way I would take on mounting this TV on my own. The Geek Squad technicians did a fantastic job with the install and the tutorial on how everything works. Super happy with the purchase and the professional staff.

My new Samsung has such a picture it feels like I'm on location of what I'm watching. Its easy to use and set up was made for someone like me who is computer challenged. I no longer need to call on the six year old next door to undo whatever it was I did to mess up my other electronics.

The Geek Squad did an awesome job setting up the sound system, 4K Blue ray player and Harmony remote system. They were very courteous, professional and on time. We were really pleased that they had shoe covers to cover their shoes to protect our light colored carpeting. The weather wasn’t great the day they came.

Geek Squad service was excellent. They bring in the TV, unbox it, set it up, connected all of my electronics, and program it. I used to handle this myself, but the TVs are too large now. They moved my older TV to a new location in the house and removed the huge box. They were friendly and answered all of my questions. Definitely worth the price of the service.

Dorian from Mas Tec installation was absolutely excellent. Very professional and knowledgeable, this lone installer was so well organized both for hardware and software that it took him less than 45 minutes to replace my old 2012 LED Samsung (inside my armoire) with this great new 48" Samsung OLED. What a great experience. I certainly recommend Best Buy keep Dorian & Mas Tec in their back pocket for all future installs that the Geek Squad can't get to.

New tv has great sound and picture qualty. Controls are easy to set up and use. Having a smart tv really does make streaming and watching cable programs easy