4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 400 Showing 7,981-8,000 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I had the specialist set up, got great advice for any future electronic additions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my TV was installed, I was given as much time as needed to ask all the questions I had about the set which has many features i had not had brfore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is terrific!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up experience. Kolby is very friendly, efficient and explains things to me. I highly recommend the Geek Squad. It is the reason I bought my TV at Best Buy. I couldn’t install myself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV was installed on time, and without any problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad representative arrived as scheduled. He installed the TV quickly, and explained the new features. All trash was removed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was fast!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my TV with no problems! Quick and fast !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Guys Got Everything Set Up Quickly Everything Works Great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad performed in a very professional manor

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Proficient courteous service, highly recommended, !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster and Better Than I Could Ever Be

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe it's because they install dozens of TVs every day, but the Geek Squad installation was much faster than I could have imagined. I probably couldn't even have finished opening the box and unpacking it that quickly, if I tried. They had all the right codes at their fingertips, answered all of my questions, and made a clean getaway, leaving me a happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New television install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He mounted the tv and set up the system. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon arrival the technician was told he was there for connecting devises versus mounting my flat screen television. The technician immediately called Best buy to clear it up and quickly mounted my television. He was professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv installed by outside vendor.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The outside vendor associated with the geek squad did an outstanding job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent helped me set up my TV and connect it to my PC

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad exceeded my expectations

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech moved out the old stand and TV and assembled the new one and setup the TV so I am able to use it easily.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It was installed in a timely manner.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV on the stand I purchased, removed my old TV and briefly explained the operation of the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did great job mounting and getting two other tv's hooked up. Charged me $90 for three HD cables. Comcast would have hooked up all three tv's for free and not charged me for cables. In addition, both sales persons in store misled me about the ease of hook up

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was good. The tech made sure everything was set up. Unfortunately the tv is awful. I have to keep unplugging tv and running device care and clear cache. Every time i turn it on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed a Tv on a wall mount

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, efficient and courteous service. Answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, recommended very highly. Set up is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Larry, the Geek was great!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He knows what his job is. Very knowledgeable, helpful. He is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mechanic was very helpful in setting up our new TV and connecting all the extra appliances

    I would recommend this to a friend