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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 400 Showing 7,981-8,000 of 18,775 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my tv and connected all my devices quickly and efficiently.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad did install but had to return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers had to return because sound bar did not sync up properly with the tv It was very annoying we had to disconnect sound bar to have volume for tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were experienced, very friendly, and professional. Didn't take them long and they were on time too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad de-boxed my tv, installed the tv and connected all devices. They showed me how to operate the tv and set up all my remotes. They cleaned up all boxes,etc and took it to their truck. They also took my old tv and put it into my SUV per my request. Great job and well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my tv quickly and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew was outstanding! They were fast and professional. They quickly identified an issue with the placement we wanted and found a great solution in minutes. Quite pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with the service provided

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous and friendly staff. Installation of the TV was quickly set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional team set up my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the team showed up on time and were friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv to all of my existing devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. These workers amazing efficient and polite . Got the job done the right way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was amazing and extremely helpful. Any question I had they answered and they were so polite. I am not tech savvy at all so it was a breath of fresh air not to worry about this. I would recommend them 100 percent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were efficient and knowledgeable. Excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv and tuner.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an awesome job! They were there to help and they sure did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They answered all my questions and showed me how to use all equipment!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a great job and patiently showed this old guy how to use my setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon arrival the technician was told he was there for connecting devises versus mounting my flat screen television. The technician immediately called Best buy to clear it up and quickly mounted my television. He was professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best set up crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were impressed with the service, This was our first time to use this service and it was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taylor Our did a great job of installing 3 TV’s and 2 DVD’s. I am new to smart tvs and He took time to explain how to operate everything. He was very professional and kind. I highly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Best was the Geek Squad. The 2 were excellent. Recommend Brad and Dustin highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt, effective, good answers to questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was prompt, effective, and answered our questions in ways would could understand.

    I would recommend this to a friend