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Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 401 Showing 8,001-8,020 of 18,775 reviews
  • Rated 5 out of 5 stars

    I'd definitely will use them again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys, they were quick and efficient. They connected all my devices easily.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad installed my TV and sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and sound bar. They had to come back twice because the screen was crooked. The straightened it a bit and realized that the cabinet was not straight. They were pleasant. i also felt that the younger installer was not as careful as he should have been due to Covid. I realize that he was still learning. Neither the TV not the sound bar came with any written directions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and they did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job and explained everything very well making it easy to use and navigate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money to have everything hooked up and mounted correctly . Did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team did an great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job by the team on the installation. Very neat and excellent job of cleaning up when completed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best. Always professional and always resolved any issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was professional and courteous. Took the time to setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Agents arrived one day early

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv, hooked it to my att dish , but didn’t hook it to my dvd player. I didn’t think hooking my dvd player would be that hard, but I sure found it as such. The agents weren't part of the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though the installation was delayed the set up was fast, courteous and thorough, thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is always professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has been to my home many times. They're always professional and respectful of my home, family and crazy, loving dog! Set up goes smoothly and everything i need to know is explained well. I always feel confident my install will work efficiently, but also have the assurance I can call Geek Squad with additional questions if need be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must! Im glad I added this. Drivers were awesome they did amazing with installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great staff super friendly the guys were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Here when they should have been and did great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brendon was fast and knew exactly how to proceed with installation and connection of other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jennifer and her assistant were on time, called me 45 minutes before appointment to confirm location and they did a great job. I was explained how to use the remotes while she walked me through working the controls. Another A+ job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV, Bose system, sound bar, Tivo, Amazon Fire TV were a mess! Cables and cords tangled in such a mess that I couldn't figure out what was what. These two young gentlemen came in and put everything in order and reconnected the Bose system as well as programming the Harmony universal remote to run everything. I think it was all done in about an hour. The cables & cords were tied up and everything is orderly. They were terrific......worth every cent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV SET UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best. They set up my TV in little time. The sound wasn't coming from my TV so they come back out. No hesitation and fixed it where I could get sound out of the soundbar and TV. Awesome to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was for actually hanging a projector screen. The crew they sent out was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad took their time and got the foot stands to fit on our TV stand. Thanks guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents assembled my TV stand and set the TV up and one device (DVD) .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was here on time. Unpacked the TV and set it up. He also setup our soundbar. Setup all our remotes to work with the TV. The cleaned up and took the packaging away. Very professional.

    I would recommend this to a friend