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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 401 Showing 8,001-8,020 of 18,776 reviews
  • Rated 5 out of 5 stars

    fast efficient

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents provided fast efficient mounting and setup for the television set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad (Roger the Rock Star) set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Roger from the Geek Squad set up my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Followup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two of the geek squad came to reconnect the TV and surround sound, etc. after the flood. They were very helpful and Raeshad (Scott) left me his card and told me to call if there was a problem. We had to disconnect for some reason and I called his number and he answered. He explained what I needed to do and then called back later to be sure that it was working! Dedication and committment!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arrived on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Curteous and professional. Worked efficiently and helpful in setting up the smart tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Bravia Lemon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a lemon. I had the Geek Squad out three times. Replaced the back, controller inside the TV, mother board 2X. My 60 return had expired,but they took it back anyway.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tvcomputers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and definitely solved the problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was on time and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two geek squad members came. They placed our sandbox supports under where the two TV legs would go very carefully. They helped us with the Wifi and the Google apps on the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Man with the PLAN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a Great job,on setting up and explaining the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were friendly, professional, and knowledgeable. Set-up of my 65 inch tv and connection of soundbar was done efficiently and they took time to answer my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they set everything up and explained how to work everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept in touch all the way, then they came in a few minutes they had done a great installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup smooth as silk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service recommendations in order! Will hire again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly Tech's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job in setting up the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was amazing and extremely helpful. Any question I had they answered and they were so polite. I am not tech savvy at all so it was a breath of fresh air not to worry about this. I would recommend them 100 percent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gek Squad did install my TV quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent installed my TV and set it up quickly. He did a good job.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad did an excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up devices. Don't know what more you want me to say. They did a great job of hooking up the devices and explained what they did. Some of these surveys are ridiculous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, helpful and took the time to explain the entire process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did not set the tv up the delivery men did. I wish they did as we had great experience with them in the past

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy for the technician who set up my tv and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The job was done quick n efficient.... great job thanks

    I would recommend this to a friend