Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18775 reviews
(18,775 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad was here on time. Unpacked the TV and set it up. He also setup our soundbar. Setup all our remotes to work with the TV. The cleaned up and took the packaging away. Very professional.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great service!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The expert Geek Squad installed 65” Samsung TV very quickly. Very satisfied!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Nice people, prompt service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install was clean with a minimum of fuss and no mess. More time could have been spent acquainting me with the remote.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
Problem with them 1st.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st Geek Squad came and did not set it up right had problems with the TV remote. 2nd. time was better
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Good service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service...arrired on time spending an hour with us setting up the TV.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great Connector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great connector for a beginner. I am pleased with Best Buy's help with this.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
Geek Squad was courteous.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents set up one Smart TV & tried to set up another, but hit a snag that was beyond their control.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
one little glitch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team was on time and got everything set up quickly. the only issue we had was after they left we couldnt find the remote for the tv, only our cable remote. had to reverse dial the number they used to say they were on the way and found they had mistakenly taken the remote with them so they had to bring it back
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
The install guys were great!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install guys were great and did everything I asked to make the tv look perfect.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Installer did an excellent job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was very familar with the product. Installed it quixkly and it works perfectly.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Move of TV and Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As part of getting a new TV, the Geek Squad installers moved my older TV to another room and set it up. Thank-you. Job well done.
This review is from Add-On TV Setup, 56" to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great job guys
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tech expert was the best...very thorough and set up my you tube TV
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent mounted my tv and connected to all the devices
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Smart TV all set up & working great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frank and his partner did a great job. I really appreciate the Geek Squad customer service because it's reliable and all the staff are kind. Thank you!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad TV install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted the TV well where needed when asked.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
They did deliver the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open-box TV in-store and have it delivered to me two weeks later. Geek Squad had to looking for it in store for a hour but they made sure it was working probably before delivering it to me. They just forgot to bring the power cord with them when they put it back to the box in store. So they have to give me a universal one instead.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek squad installation was easy and quick.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad came first thing in morning. Setting tv up was easy for them since it was just one tv. They showed me how remote worked and asked and answered all my questions
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent did great job mounting and getting two other tv's hooked up. Charged me $90 for three HD cables. Comcast would have hooked up all three tv's for free and not charged me for cables. In addition, both sales persons in store misled me about the ease of hook up
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek Squad had my TVs set up in no time at all!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad Techs were very professional and efficient, and even very friendly. They arrived early which was great, and they had me set up and running in no time at all! Even gave me a tutorial! I would highly recommend the Geek Squad!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Set-up and Connect TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional. Went above and beyond to set-up DVD player and explain procedures.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friend