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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 404 Showing 8,061-8,080 of 18,775 reviews
  • Rated 4 out of 5 stars

    Good TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV works well in my sewing room. It is small but gives me what I want. Picture is clear, sound good. Size is great for the space that I have it in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv connext

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech, explained in detail how to use the tv and answered every question we had about the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up hooked up all went very well. In and out and all is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech was excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and set up by Chris the tech was smooth and very professional, however I paid to have my old Sony 35" tv removed and they only sent one poor tech to move a 150 bls tv. I was not happy that I had to help move it to the van! I want a refund for my poor back!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rep Taylor did an excellent and efficient job in removing the old tv and setting up the new. It was a very pleasant experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give 10 stars if possible. Our TV was set up and totally ready for use with ease!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice and quick install. showed us functions on new controller best 50 bucks I've spent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite knowledgeable techs. Answered all questions. Cleaned up everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding, efficient job

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dewayne McInnis is one of only three Geek Squad agents that I enjoy working with. I delayed the installation of my new TV until he returned from vacation. I have tried, without success, to terminate my Total Tech subscription, because of failure on two occasions to show up for scheduled appointments. The Total Tech program is a good idea, but it needs examination and rework.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow...great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV, color and picture is unbelievable! Recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    did their job well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set everything up and explained everything for us to understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my Tv quickly and was clean. I will be having them come back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hookup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came and unpacked, lifted, and installed our TV in an efficient manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung NU8000 Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a 65" Samsung and it was questionable as to whether we could get it into our SUV, so we signed up for Geek Squad delivery & setup. It was worth every penny. The amount of time it saved in setting up as well as the stress on my back it saved were true benefits. It has been a while since we purchased a TV, so it was good to have the Geek Squad Technician review the capabilities with us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job and answered my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a 65" Sony 4K TV and had the Geek Squad Deliver and install. Great idea I am not a techie so I left it up to the Professionals. Well worth the money to not spend all day trying to figure enerything out. These Guys come in get it done so you can enjoy the benefits of not stressing over a set up. I would not even thank about Self installation any more thanks to the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents were on time, called me before they arrived, were very professional, courteous and installed me TV and other items very well. They also called the day after the installation to make sure everything was working properly. I could not be happier with their excellent service. I will always use Geek Squad. They are great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the Samsung MU7000 Series for about 5 weeks and I love it. This was the the second one installed-----The first one stopped working after only 2 hours of viewing. It was replaced very quickly and the replacement is working perfectly. Some of the reviews I read said they did not like the remote. I don't have any issues with it and I like the fact that it is so compact. I had the Geek Squad install the TV. They were very professional and they did a great job. They took away my old TV cleaned up before they left. I do recommend purchasing the Protection Plan for peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new flat screen tv and the bose speaker that was recommended is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job putting my cabinet together & installing my TV.

    I would recommend this to a friend