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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 404 Showing 8,061-8,080 of 18,776 reviews
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great communication. Very professional. Extreme care taken. Prompt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cutting the cord

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent several months researching how to cut the cable grunions out of my life, and finally took the plunge. Guillermo arrived on time, knew his stuff, showed us how to rewire what we were keeping (a Roku device and a blu-ray player) and even hooked my tower computer into the system to let me edit textbooks (my job) when not watching the tube. Nice guy, excellent work, no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ALL WENT WELL,,GREAT JOB,,,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HEY,,THE INSTALL WENT VERY WELL.. ATHINGS WORKING GREAT,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taylor Our did a great job of installing 3 TV’s and 2 DVD’s. I am new to smart tvs and He took time to explain how to operate everything. He was very professional and kind. I highly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install went well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were courteous and knowledgeable. Installation went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made set up super easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so nice not to have to hassle with setting up my new tv. Even though The Geek Squared made it look so easy. They were fast, friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup was fast, efficient and complete.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the gentlemen left the TV was connected to WiFi and our dish service. All we had to watch TV :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my tv and sound bar. They were very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks are Super at what they do!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks that set up our 55" with sound bar did a great job! When you have all the "extras" attached to a TV, it can be daunting setting up a new one. They were spot on in the set up. They even showed us how to operate all the new fangled options on remote. I'll always use the Squad whenever a new TV is on the horizon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and patient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and took the time to set the TV up properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent, fast ,complete...could not ask for any more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    one little glitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was on time and got everything set up quickly. the only issue we had was after they left we couldnt find the remote for the tv, only our cable remote. had to reverse dial the number they used to say they were on the way and found they had mistakenly taken the remote with them so they had to bring it back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John was very helpful at getting my audio system synced up with my tv, cd player and dvd player. He was very patient, explaining all the ways I can use the system the way he set it up. He went above and beyond my expectations. Service call was Sept. 28.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service throughout.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service throughout. Observed all COVID guidelines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and respectful of my home. They were fast and efficient. The installation was done in less than 15 minutes with no problems. They ensured I knew how to work the new TV and the remote. I am pleased I chose the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome installers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ben and Mike came all the way from Wausau to Fond du Lac to deliver and set up my new LG tv. Fast, efficient and friendly. Very happy with these two awesome guys! Give them a raise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service on installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service by Geek Squad was impeccable. They were efficient and neat. They cleared out the boxes and cleaned up after themselves. One of the installers showed my husband all there was needed to now about the operation of the product. This was our second purchase this year. Couldn't be happier. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 people sent did a great job and were very professional. I was very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my new TV and Geek Squad set it up perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came were very professional and very quick. They cleaned up, hauled away my old tv as well and got me all set-up. Sadly, literally later that night, the tv decided to no longer connect to wifi and I couldn't get all my channels and apps to work - not the Geek Squad's fault.

    I would recommend this to a friend