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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 406 Showing 8,101-8,120 of 18,775 reviews
  • Rated 5 out of 5 stars

    Excellent Installer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer came early, and did an excellent wiyh thr install and directions for use of the instslled 55" TV. He went the extra mile in service and presentation manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is super.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered and set up tv very efficiently, explained all features and was very helpful & explaining the new features and made sure all was set up with my cable, etc.. cleaned all up, friendly & very courteous. Will always have good things to say about your geek squad. Have had many items from BestBuy installed by your Crew and always been customer satisfied. Thank You!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent helped me set up my TV and connect it to my PC

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just sat on the couch while they set everything up and took away the box and the old tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my remotes going. I am no longer having difficulty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy Tech's are the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Techs did outstanding job installing my tv. A little pricey but he was good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived to set up the TV & Roku and it was done quickly and efficiently. It was explained how to use the Roku and went through the instructions for the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex was very knowledgeable and quickly set up my tv and related devices. He took the time to explain things clearly to me. Appreciated his professional and courteous service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with the Geek Squad installation and setup. These people were on time, courteous and knowledgeable. They installed the new TV on the wall over the fireplace, re-connected my existing sound system, WIFI, and tested out all the TV functions within an hour. When they left, they took out my old TV and all the packaging from the new one. All I had to do was sit back and enjoy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad brought the 60” tv in and set up connecting all components and speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew of two arrived promptly, were very quick at the installation and removal of old TV. Very knowledgeable and answered all questions. Well done and absolutely the best way to have a new TV installed and setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was done in a very professional way. All my questions were dealt professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed and set up the TV. TV worked fine but the Fire stick and the LG remote did not work properly. Geek Squad had to come back and set remotes and LG account for additional money. Everything worked fine after that. LG recently installed updates and remotes aren't working. Called Geek Squad and they walked me through the process of correcting the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad - Let them do the setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was great, came on time and knew what they were doing. I purchased a 65" TV and it was to big and heavy for a single person to handle. They also went through the setup process on the TV, which was a great help with the newer models.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    second time i used the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these guys were very professional and explained how to use .I would use them every time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad (Roger the Rock Star) set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Roger from the Geek Squad set up my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not know what I was missing and having the Geek squad install it was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so glad we had the Geek Squad assemble the system. They were fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was fast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my TV with no problems! Quick and fast !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my television quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my television with ease and answered all my question and was very patient.

    I would recommend this to a friend