Customer Ratings & Reviews

The agent mounted my TV on the stand I purchased, removed my old TV and briefly explained the operation of the new TV.

Very professional and definitely solved the problems.

Most of the Techs are very knowledgeable and spend their time to get it installed correctly.

When, the Geek squad finally arrived after three weeks, I was refused installation by the agent because his helper who came with him would not assist him. Without him, no installation of any products. The helper who would not be given a name made up a story that he was going to throw up and vomit on himself, this was made up to get out of work. The agent said it was hopeless with this man and that it would never be installed due to him. I went outside with agent, Rajid, and the helper from West End Nashville Best Buy started immediately to Bully me and was yelling "You,You,You" at me . This is illegal behavior to defraud a senior, 70 Year Old Woman like me, of her purchases and bully her like that on her property. This is called "Senior Abuse" where it is illegal to defraud a senior age 50 or older and bully them. I will be talking to the Nashville Metro Police Fraud and Detection unit to file a police report on West End Nashville Geek Squad for fraudulent behavior towards a Senior Citizen in her home. I will request that this man and his supervisor be investigated by a Nashville Metro Detective assigned to this fraud case. We will see what happens. Criminal charges need to be filed on this. This man undermined his co-worker and deliberately and with premeditated behavior denied me my tv and tv stand setup and installation. Also, I was refused my haul off of my old tv that I paid for. When I asked the Agent if he would unplug my old tv and haul it way , he said no. I told him that I paid for this. I don't understand why I was abused at my home and why would a delivery man refuse to unplug my tv. I have researched complaints on this particular group of geek squad at West Nashville on the internet. This is a common behavior with them and other customers have not received the installation that they have paid for. This common occurrence with them is unacceptable. Shame on Best Buy West Nashville! Shame!

Geek Squad representative arrived as scheduled. He installed the TV quickly, and explained the new features. All trash was removed.

The Geek squad always does a great job. This is the 2nd TV they have set up for us. Thank you!

I had the Geek Squad mount a television on the back patio. They came out to the house, did a preliminary inspection, and returned to complete the mounting of the wall bracket, the sound bar and the television on the exterior wall of the house. They were very carefull with the stucco, and it looks amazing.

He was great.Help me with the new computer I bought to.

He did a Great job,on setting up and explaining the TV

geek squad very courteous and prompt, was worth having them install

Good job, super good job. Why are so many letters needed? Still not enough

The team did a great job in setting up the new TV.

Great service, recommended very highly. Set up is awesome.

Maybe it's because they install dozens of TVs every day, but the Geek Squad installation was much faster than I could have imagined. I probably couldn't even have finished opening the box and unpacking it that quickly, if I tried. They had all the right codes at their fingertips, answered all of my questions, and made a clean getaway, leaving me a happy customer.

The Geek Squad Guys Got Everything Set Up Quickly Everything Works Great

My Geek Squad set-up/installer was extremely helpful and patient with answering all our questions and showing us how to work all the features. He was punctual and did not leave until he was assured that we had all our questions answered and were satisfied. Best experience ever with tech help!

Perfect for my sons room and perfect installation by Geek Squad member Chris Brigman!!

This is a great service offered by Best Buy. They are quick and very professional

Geek Squad Rep unpacked my new SamSung TV. Made my requested hook ups (LG Soundplate and T-Mobile Internet Box. Removed my old 55" Flatscreen TV from premises....All in under 90 minutes! Answered all my questions on operation of my new TV.

The guys were knowledgeable, efficient and very nice when setting up my wonderful tv.