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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 409 Showing 8,161-8,180 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great team came to connect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went quickly and works as should, polite professional team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works and sounds great. They did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job! I appreciated their speedy service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    setup value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For peace of mind and help with heavy equipment this service is well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job by the squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was on time and very professional with the unpacking and set up...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was patient and persistent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had more problems than I can count getting our components to communicate properly with each other. We’ve created so many work arounds it was pointless to have the system we have. Frank came in and made everything communicate and explained everything he changed/addressed. We can FINALLY use our 4K, our Harmony, Heos, and XBox seamlessly!! We’ll be requesting Frank EVEY TIME!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job Delivering and Installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job by Joe in delivering my new Samsung 32" smart TV, and installing, setting and hooking everything up. Also, Joe and Steve the following week did an excellent job delivering and then putting together the TV cabinet, and arranging the TV to rest on top.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job installing the TV, connecting it to our cable provider, and cleaning up all of the packing materials. They explained all the operating information and patiently answered our questions. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional! Delivery, setup, and old tv removal done with very little fuss!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician set my TV great job, sound video control great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buys (Geek Squad) did a great job on delivery and installation of my new TV. They hauled off my old TV for Free. You can't throw old TV's away in Florida due to waste issues with them. On time delivery and set up of new TV. hooked up all equipment including my Bose surround sound. Took all boxes, shipping materials with them. tested TV for proper hook up and operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It took three agents to mount & install behind wal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first agent delivered my tv and connected to cable box. The second agent came and said that the he could only mount my tv to the wall. A third agent came and installed the behind the wall unit so I didn’t have chords down my wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed the television and connected everything quickly and efficiently. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Team was helpful, answered all our questions. Professional, polite and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, get the best picture of your tv. Bring the best performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a very pleasant experience with Geek Squad. They could not fix the problem but did troubleshoot the issue. Geek Squad did tell me what I needed to do to improve the audio quality of my television. I was very satisfied with their help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely satisfied. Good job. Great TV and stand. Good service from geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad knows their stuff, had my system up and running in less than an hour

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation was easy and quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came first thing in morning. Setting tv up was easy for them since it was just one tv. They showed me how remote worked and asked and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent team customer service is outstanding. Installation was perfect

    I would recommend this to a friend