Customer Ratings & Reviews

THE GEEK SQUAD SERVICE TECHNICIAN ARRIVED ON TIME AND BEGIN ANALYZING THE PROBLEM WITH THE WI-FI. HE DISCOVERED THE CONNECTION TO THE TV WAS NOT WORKING AND WAS ABLE TO FIND ANOTHER WAY TO BRING VIDEO AND SOUND TO THE TV WHICH WAS LOCATED IN THE POOL AREA. HE EXPLAINED IN DETAIL WHAT HE DID TO CORRECT THE PROBLEM. ANY QUESTIONS WE HAD WERE RESPONDED TO PROMPTLY AND IN A CONCISE MANNER. ALSO, HE PROVIDED INFORMATION ON THE USE STREAMING FOR TV PROGRAMS. HE WAS HELPFUL AND FRIENDLY WHICH MADE FOR AN OVERALL PLEASANT EXPERIENCE.

These 3 guys were great! They knew their stuff and were so friendly. They installed the tv and showed us how to work it. Cleaned everything up. Knowledgeable and professional.

When we purchased our new TV, we opted to have it delivered and the Geek Squad set it up for us, because if they dropped it or messed up the set up, it would be on Best Buy, but if we did it and something went wrong, we'd be out many $$. The Geek Squad kept us informed on the timeframe as to when they would arrive. The team that came out did an awesome job delivering and setting up our new TV. They were very professional, yet outgoing and friendly, and set up did not take them long at all. It was only after they left that we realized our Dish remote had not been programmed to turn the TV on/off and we had to use the TV remote for that. That was not what we wanted, so we called them and they came back out and took care of it. Very happy!

The two workers installed sound bar, TV, and laptop computer. They worked fast and with great skill. Also took away old TV and computer. Great employees!

Normally I'd just setup a TV myself, but thanks to TotalTech, setup and delivery were included. I bought an open box TV and not all the right screws were available. The techs spent a good amount of time making sure they could get everything setup properly and safely with what was available and even looked for additional screws that they had in their van. They answered any questions I had, made sure everything looked good and worked properly and cleaned up nicely after themselves.

I purchased this Samsung TV in August 2024 and have been very happy. The picture is crisp. It was delivered as scheduled and the Geek Squad was professional and helpful. If you are somewhat technically challenged, let the Geek Squad help you out!

They did an excellent job of mounting the 85 in. TV and connecting my devices including a soundbar. I went against their recommendation to use an HDMI cable to connect the soundbar to the TV. I had been told by personnel at the BestBuy store that the optical cable connection would provide the same functionality as an HDMI connection - THEY WERE WRONG. We ended up with many problems with the soundbar function because we connected it via optical cable (based on information provided at the store). Geek Squad techs actually came back after this bad experience and reconnected and reconfigured everything with an HDMI connection!

This is a quality The picture is clear and the sound is great. The remote work like a dream and the instructs can

The agents were great, they were very pleasant, they made sure everything was connected correctly and made sure we knew how to use all functions before they left. They also removed the old television with no questions asked. They were wonderful

Did a great job On time and very knowledgeable and efficient

After my move-in, Geek Squad mounted my TV on the wall, installing the bracket and sound bar bracket. I got instructions how to work it. This was before my Frontier Fios was installed and the TV actually worked. When I finally got the TV cabinet to hold the components, I took one look at the criss-cross and jumble of cables the FIOS guy left and knew I needed help. My rep came and had this done quickly and correctly. Yet, he took his time to ensure it was done properly and neatly. Topi also explained what he'd done and why he felt the modem should stay outside the cabinet doors (better wifi signal). What took him about 30 minutes would have taken me hours, tears, and much frustration--and then I would still have had to pay someone to do this. Worth. Every. Penny.

Great job; the Geek delivery team install our TV even thought they were only scheduled to deliver the set. We ha d been waiting for weeks and had purchased the TV as Christmas gift and having it installed was a great surprise.

The techs were very professional and answered all of my questions.

The techs were fantastic. Very professional and knowledgeable. Took care to ensure everything was working well and explained everything to us. Highly recommend

The delivery and setup were accomplished with efficiency, courtesy, and efficiency. He was a few minutes late, and called to advise me of that. He had knowledge and suggestions of what would work (or not).

They were very professional. Set up both 32 Smart TV's quickly and easily. They took the time to answer all our questions, and thoroughly reviewed functionality with us. They were a joy to have in the home.

The tech was very professional & knowledgeable, & had the unit set up quickly. Demonstrated the remote unit & television features. Also set up my network connection & Amazon & Netflix accounts. Definetly worth the cost.

The agents mounted the TV and connected to our devices. Ran through everything to make sure it worked, and explained how to run it. They were swift in their work, very professional, and fun!

NICHOLAS REMOVED OLD TV, INSTALLED OUR NEW TV AND SOUND BOX, AND MADE SURE WE KNEW HOW TO OPERATE EVERYTHING, SUCH AS SELECTING AND/OR RECORDING PROGRAMS, PLAYING DVD’S, ADJUSTING SOUND QUALITY, ETC.

The agents installed my new TV, hooked up and verified all components were functional, and did an outstanding job of educating me on its features and navigation of the various system settings menus. They were very knowledgeable, courteous and friendly, and were generous in sharing their technological insights. They exemplified what excellent customer service should look like,