Customer Ratings & Reviews

Cody Stanley and the other guy that came with him were very respectful, nice and friendly. Even though we had already connected the soundbar they both answered all of our questions and were both very patient. About a week later we had another question and did what Cody recommended and he even called us back later to see if all was working well. This is great customer service on his part and we appreciate them. Thank you,

The Geek Squad members were great. They were very knowledgeable, accomplished the task with no issues and were very helpful in giving some instructions on the operation.

Representative was polite and helpful. I thought I measured correctly before purchasing, but when it came out of the box and he had put legs on it I said "I don't think that is going to fit. He looked and agreed,but never hesitated, he said "no problem" we will do a wall mount. He was so sweet about the whole thing, he never got ruffled about it. Just fixed the problem and looked happy about it. I wish he could come fix my computer. But he only does televisions.

Gentlemen did a great job delivering the TV, setup, everything was explained to me.

Frank and his partner from the Frederick, MD store were excellent. I had problems with the first TV I ordered - it never showed up and I couldn't get any confirmation about the status of the order from the Best Buy call center - even after repeated calls. Ended up cancelling that order, and placed an order for a newer model. Frank understood my frustration with the initial order, was apologetic for the way it was handled (or mishandled) - got the 2nd order delivered, set up, and made sure everything was functioning well. He then took the extra step to advocate for me with the store manger and got a reduction on the purchase price as a compensation for the mishandling on my initial order. This was above and beyond my expectation. Thanks Frank!! Much appreciated.

They mounted the tv on the wall and made sure everything was hooked up correctly except the internet, they couldn't get our Smart TV connected to the internet. I had to have an IT guy come out to get the TV to connect to the internet. Also they stood on the hearth to reach above the mantel and when they stepped on the edge part of our stone work came off, we have to hire a masonry to put the stone work back into place. My recommendation is to make sure they use a ladder.

The agents were prompt and polite. They got everything hooked up and were kind enough to show me how to work the remote They also arranged for switching to cable from tv in a very easy way for me to do! Very grateful for that and the tutoring they gave!!

Geek Squad got my tv, VCR player and sound board connected and programmed and they work well. They made sure I knew how to use it. They made it simple for me.

The agent was friendly and professional. He set the tv up and downloaded my streaming apps. Also explained my remote and positioned my three apps together so I wouldn’t have to scroll through all the apps to get to the one I wanted.

The guy's got here quickly, they explained everything about the set up. Set up the remote. They were very nice and professional The guys were hwere and set up everythin quickley the guys were here

I couldn't be any more satisfied with the Geek Squad service that was completed on December 16th. The two men brought my new replacement Insignia TV (which I love) up to the second floor and while one of the men took the TV that wasn't being replaced to their van the other man did a masterful and professional job of setting up my new TV and he didn't leave until he had taught me in detail how to go about using my new one. This was not my first time having the Geek Squad set up a new TV for me and each time I can honestly say that I have been very happy with both the results of their efforts and of course both TVs. I highly recommend the Geek Squad out of Best Buy for your product requirements and for their great work.

I am totally satisfied with the install. The guys arrived when scheduled and were very knowledgable, explaining everything in detail. They were courteous and very helpful.

Showed me how to work unusual remote. Very helpful

The technicians were prompt, extremely courteous and extremely professional. They did an excellent job with the mounting and cleaned up afterwards. Very impressed. Have had these same two technicians for previous work and they are always professional!

Best Buy guys delivered and set up a 98" TV and sound system. The box for this TV is a beast. I was very happy to have Best Buy do the work. While setup was free for me, it would be well worth paying Best Buy to do. Delivery people were friendly and efficient. I am a satisfied customer.

The two squad members were very professional. Worked efficiently and quickly. When the T V was in place they set it up and instructed me how to access all the features. They made sure I was knowledgeable about the product and happy with everything.

The 2 men were prompt, professional and courteous. They removed my big old tv , moved the stand , unloaded the new set , set it up and connected it all very quickly and showed me how it worked and answered my questions.

The guys brought the television down to the basement entertainment area and set it up very quickly and efficiently. They programmed it in minutes and checked it out. They even hauled away the old tv. They were very courteous and knowledgeable. Definitely will do it again next time.

The TV is great and the Geek Squad did a fantastic job of installing, explaining and moving older TV to the bedroom. I couldn’t have asked for better service.

Showed up on time. Knowledgeable. Made sure tv was working properly. Made sure my remote from provider was programmed to this tv.