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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 411 Showing 8,201-8,220 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad crew did a great job on our Samsung TV. They deliver our new TV and help set it up. They explained all the details of how the TV will work. They took our old TV and recycle it. Very professional and polite. Great job done by Juan!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greg set up everything great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greg was great! He answered our questions and set up our tv in good timing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SET UP OF TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IF DID NOT TAKE LONG FOR THE AGENT TO SET UP OUR TV AND SHOW US HOW TO USE IT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I haven't had to use them.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with her service when she brought my tv and set it up!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Set Up Bravia QLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In dealing with a much older Sony Sound & DVR Player, there were some issues that required a second visit. However, they are all fixed now and so the complete system works great again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so nice having them show up on time and they were professional and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went very well. Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very proficient, professional, courteous, and knowledgeable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy peasey, nice guys and effecient made it shorter than I would have taken

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jaun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, tidy, polite called ahead to give arrival time. Gave me a run down on my new item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On the spot service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad unpacked my new television, packed-up and hauled the old one, synchronized my universal remote to all components, insured all features were working and that I understood the operation, gave me a business card in case I had questions, bid me good day and enjoyment of my new TV. I could not have asked for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with service And tv. I would recommend to all my friends and family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my tv and set it up accordingly to their instructions

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Always check.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who actually installed the two wall mounts were great. The people in the Grapevine TX location were sorely lacking. I had to return because the first person scheduled the installation at my OLD address (I was moving). When the two installers showed up I found out that I was over charged. I was charged for mounting and full hook up to include apps, etc. be careful

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad excellent in setting up my TV and programing everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time, very efficient and answered many questions. He was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents were dope!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were amazing. Helped set everything up after installing the TV. Connected all my consoles to the right hdmi ports and helped the TV get all the necessary updates on it to... Very personable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new 85 inch TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of my new TV went extremely great and I’m appreciate they went through all of the options with me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job; neat, respectful, and it all worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly skilled technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with the knowledge and expertise of my installation personnel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did Job WELL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent performed the Required Tasks Well and did Superior Work!

    I would recommend this to a friend