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Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 411 Showing 8,201-8,220 of 18,775 reviews
  • Rated 3 out of 5 stars

    TV picture, sound great. Instructions terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture and sound are great. But the instructions on how to setup the TV for and use the Google TV part of this smart TV are sparse and terrible. E.G.: Right now, I think I need to download to my TV an app called "MagiConnect", but am having a hard time finding out how to do that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad sent a very knowledgeable and efficient installer. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Love this tv. It was set up by the Geek Squad. I would recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the upgrade from the 50 in Sharp to the Sony 65 UHD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and went as planned. Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Would recommend to anyone. Friendly and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was prompt, courteous and helpful in connecting the new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up my remote and reviewed its operation for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were wonderful and even took my boxes and deposited them in the trash. When I muted the last TV, part of the sound was still playing. Thanks Best Buy and Sony.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Pro Geek Squad set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs that delivered my new purchase were very knowledge in setting my device. In no time at all, the device was set up and programing was completed rapidly and efficiently. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set excellent…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Joe M. Showed up on time ….He got right to business …(Joe had previously installed a very similar tv … It died) He had a very good procedure for doing things step by step and was done in no time at all… explained it was exactly as his previous setup and was off to next appointment….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did great job setting up and installing tv and other equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and professional service people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY HUSBAND BOUGHT THIS ITEM FOR MY BIRTHDAY AND THE SOUND IS REALLY NICE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service throughout.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service throughout. Observed all COVID guidelines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t have been more pleased with the set up and operating instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install went well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were courteous and knowledgeable. Installation went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was terrific

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, set up, cleaned up, and explained everything until he was sure we “got it”.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great communication. Very professional. Extreme care taken. Prompt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In love with the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gabe and Thomas were a dream come true. Installation of our new TV was so slick and worth every penny! Gabe is a master at what he does and so personable! I am in love with the Geek Squad made my life so much easier. It would have taken days to install and do what was done in a few hours! Thank You!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The assistance on installing and mounting my tv was helpful and professional

    I would recommend this to a friend