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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 412 Showing 8,221-8,240 of 18,776 reviews
  • Rated 5 out of 5 stars

    Fantastic Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came to my house to install my new 55" tv were fantastic. They were very polite, knowledgeable and explained everything to me. They came right on time and I never felt rushed. I am so glad that I got Totaltech service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad overcharged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job connecting my g to v to the amplifier. However, I was charged for a tv installation which costs twice as much. I’m very unhappy about the overcharge!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    4.8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would rate 4.8 ...making appt was easy...communication about appt was great...the two guys that came out were knowledgable and pleasant....they hooked up the new 50" TV, the dvd/vhs and the Direct TV but said they could not hook up my son's old Nintendo would not be possible wouldn't work on this new TV. Funny thing is...my husband and i looked at it...went to walmart bought a converter and we got it connected and working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the cost. This saved me hours of frustration. I would purchase this again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and knowlegeable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quick service. Answered all questions. Knew his stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hookup on point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and explained everything. Would use this team again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65” S90C OLED TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs were excellent in setting up n explaining different features of the TV. The 2 techs were very thorough n friendly doing their job. A credit to Best Buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Set up smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The project had three components. 1. Connect smart tv to new computer/router. Completed. 2. Connect sound bar to tv. Completed. 3. Consolidate tv and Infinity remotes so we only need one. NOT complete. Now with the soundbar connected, we have THREE remotes .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 43" TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job of installation. Fast, efficient and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and professional installation, definitely worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service dream come true

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the knowledge they have and how fast they can resolve my issues. They are very friendly and can calm me down from my aggravation with my problem, making it a stress-free interaction and as crazy as the world is today they are a beautiful flower garden in the middle of a desert

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did not need the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out the replacement I cancelled the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys did a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job hanging my 85 inch television !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and set up of my 65” tv was a no brainer, Delivery men came as scheduled and moved the existing tv to another room, Set up the new tv programmed the remotes for both to the cable box, since this first smart tv, explained thoroughly, Both men very professional, I have used Best Buy in the past and always get a service contract, Well worth the peace of mind,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers and set up guys were quick and courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were fast efficient and super friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service from tech who set up our tv would use again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They coming on time . Nice work done . And professional attitude

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matthew with Geek Squad, set up my TV. He was Awesome. Helped me understand how it is set up. Answered all my questions. Very clean . Very courteous !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech who came out was great...He had me up and running in no time flat.

    I would recommend this to a friend