Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Fantastic Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two gentlemen that came to my house to install my new 55" tv were fantastic. They were very polite, knowledgeable and explained everything to me. They came right on time and I never felt rushed. I am so glad that I got Totaltech service.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad overcharged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did a great job connecting my g to v to the amplifier. However, I was charged for a tv installation which costs twice as much. I’m very unhappy about the overcharge!!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 4 out of 5 stars
4.8
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would rate 4.8 ...making appt was easy...communication about appt was great...the two guys that came out were knowledgable and pleasant....they hooked up the new 50" TV, the dvd/vhs and the Direct TV but said they could not hook up my son's old Nintendo would not be possible wouldn't work on this new TV. Funny thing is...my husband and i looked at it...went to walmart bought a converter and we got it connected and working.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Good product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the cost. This saved me hours of frustration. I would purchase this again.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Quick and knowlegeable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quick service. Answered all questions. Knew his stuff.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Hookup on point
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were very professional and explained everything. Would use this team again.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Samsung 65” S90C OLED TV setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad techs were excellent in setting up n explaining different features of the TV. The 2 techs were very thorough n friendly doing their job. A credit to Best Buy.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 3 out of 5 stars
Set up smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The project had three components. 1. Connect smart tv to new computer/router. Completed. 2. Connect sound bar to tv. Completed. 3. Consolidate tv and Infinity remotes so we only need one. NOT complete. Now with the soundbar connected, we have THREE remotes .
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
Samsung 43" TV Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents did a great job of installation. Fast, efficient and courteous.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and professional installation, definitely worth the money.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Customer service dream come true
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the knowledge they have and how fast they can resolve my issues. They are very friendly and can calm me down from my aggravation with my problem, making it a stress-free interaction and as crazy as the world is today they are a beautiful flower garden in the middle of a desert
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Did not need the service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once I figured out the replacement I cancelled the service
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Guys did a great job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did a great job hanging my 85 inch television !
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Delivery and set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and set up of my 65” tv was a no brainer, Delivery men came as scheduled and moved the existing tv to another room, Set up the new tv programmed the remotes for both to the cable box, since this first smart tv, explained thoroughly, Both men very professional, I have used Best Buy in the past and always get a service contract, Well worth the peace of mind,
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers and set up guys were quick and courteous and professional.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Very good installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were fast efficient and super friendly.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great service from tech who set up our tv would use again
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Well done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They coming on time . Nice work done . And professional attitude
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
TV Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Matthew with Geek Squad, set up my TV. He was Awesome. Helped me understand how it is set up. Answered all my questions. Very clean . Very courteous !
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great Service!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad Tech who came out was great...He had me up and running in no time flat.
This review is from TV Setup, 56” to 90"
I would recommend this to a friend
